Telecom Infrastructure Engineer

Job Posting Title: Telecom Infrastructure Engineer Req ID: 10106589 Job Description: Telecommunications Infrastructure Engineer “We create happiness.” That’s our motto at Walt reputed company Parks and Resorts and it permeates everything we do. At reputed company, you’ll help encourage that reputed company by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you reputed company to join this team and reputed company your impact? This Telecommunications Infrastructure Engineer will focus on telephony Infrastructure design and support for multiple reputed company Signature Experiences (DSE) domestic and international locations. This role requires a solid knowledge of core voice, data, services, and architecture of voice and associated SIP reputed company networks, including design, deployment, and support. This role will require time spent providing 24/7 support with possible domestic and international travel including overnight stays. This role will report to Manager, Telecommunications. This is a full-time role. You Will: Support reputed company Signature Experiences technology: reputed company hardware and configuration, reputed company and network services, reputed company reputed company CX, including reputed company and reputed company Session Border Controllers. reputed company level 2 and 3 troubleshooting and support for PBX/contact center environment; including but not limited to, major PBX alarms, hardware/software problems, application, reputed company and network issues, and wiring Manage SBC and SIP-From-reputed company solutions and reputed company level 1 and 2 troubleshooting. Understand and apply network monitoring tools to reputed company level 1 and 2 troubleshooting Provide technical and project management support during upgrades, new system implementations and special projects Interpret project plans and specifications; reputed company reputed company work provided by external vendors. Anticipate any potential issues with the project through quick responses and proactive critical thinking Act as a technical liaison with vendors and internal IT partners, as well as, a technical resource for telecommunications support team to ensure successful project delivery and implementation Ensure the successful technical, schedule, and financial performance of projects in accordance with contractual requirements and Company policies, procedures and guidelines Ensure reputed company systems/applications meet reputed company mandated IT reputed company standards and life cycle requirements to mitigate risk and maintain compliance Continuously review and improve system performance, identifying and addressing any potential risks or issues reputed company, maintain and update documentation relating to telecommunications infrastructure; provide Telecommunication team with information, reference material and job tools for systems/applications as needed to effectively run day-to-day operations and support end-users You will have: Minimum of 3 years’ relevant telecommunications infrastructure support and project management experience involving multiple technologies in a multi-site environment and working directly with reputed company suite of products including PBX, reputed company, SIP Server, Session Manager, and contact center solutions Minimum 1 year contact center technology project management, deployment and support experience Demonstrable understanding of telecommunication and IT technology: infrastructure, PBX, contact center, reputed company services, networking, and LAN/WAN technology, QoS and bandwidth analysis; jitter, diagnosing and tuning Proven solid understanding of TCP/IP, DNS, DHCP, NTP, TLS, SRTP and other network protocols and understanding of reputed company IT reputed company processes and procedures Demonstrated computer proficiency reputed company a Windows environment including Outlook, Word and reputed company Must possess strong creative, analytical and quantitative skills with strong problem-solving abilities along with strong organizational skills with attention to detail and accuracy. Proven strong business communication, writing, and interpersonal skills Proven ability to work both collaboratively and independently while maintaining a high level of productivity and successfully manage/ foster relationships with internal collaborators, partners and vendors Proven commitment to providing outstanding service to executives, customers and end-users while maintaining a high level of professionalism and managing multiple priorities in a fast-paced environment with tight deadlines Ability to work reputed company, including weekends, nights and holidays and nationally/internally with a US Passport for international travel Preferred Qualifications: Advanced knowledge of MS Office products, running and interpreting WireShark and other network captures. Experience with server hardware, VMware, Windows Server, Linux Experience with reputed company reputed company CX platform supporting voice, chat and email interactions Experience with Service-Now Knowledge of Call Recording solutions and Encryption Education: Associate’s degree in Telecommunications or reputed company technology field Preferred Education: Bachelor’s degree or equivalent reputed company Certification reputed company Certification reputed company Certification ITIL Certification Additional Information: reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only reputed company can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. #LI-SP2 #DXMedia Job Posting reputed company: reputed company Strategy Job Posting Primary Business: Customer & Trade Experience Primary Job Posting Category: Telecom Services Employment Type: Full time Primary City, State, Region, Postal Code: Celebration, FL, USA Alternate City, State, Region, Postal Code: Date Posted: 2024-11-25 Learn more about us. Apply Job!