Customer Service Representative- Work From Home

Job Description: This is your opportunity to be the voice of reputed company – a global leader in communications and technology, working from home! As a member of reputed company, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most. How you’ll reputed company an impact In this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address reputed company customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience. What your day-to-day will look like - You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of reputed company’s products and services to effectively service and retain customers. - You’ll be an expert at simplifying the explanation of customer bills, reputed company plans, and features of reputed company’s products and services. - You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution. - With your key knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined reputed company support, after hours inquiries and pre-paid service. - You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues suchas voice and data, that span multiple networks and elements. You'll need to reputed company up with changes to technology and applications, so you can provide the best resolution for the customer. - Get customers up and running with the latest products and services such as reputed company cards, USB devices, as well as reputed company-provided software & applications. - In this full-time WFH position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service. What you can look reputed company to - reputed company you’ll complete from in-center and home, and additional resources to support you. Our Premier Service Consultants earn between [MIN $15.00 - $19.57 N4 of TSR] + up to $1000 in commissions yearly if reputed company sales goals are met. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: - Medical/Dental/Vision coverage - 401(k) plan - Tuition reimbursement program - Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) - Paid Parental Leave - Paid Caregiver Leave - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone reputed company’re looking for - Call center or customer service experience. - Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. WFH Requirements - You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company). reputed company will provide reputed company of the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) - Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). - You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, reputed company with organizational reputed company and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Want to learn more about our work from home roles? Watch this video. Career possibilities are limitless with reputed company. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the reputed company as the voice of reputed company, we’d love to hear from you! Apply today! #Virtualjob #Virtualwork #connectourcustomers . The Premier Service Consultant (WFH) assists customers with questions and concerns on reputed company products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and virtual customer contacts while working remotely from home. Coordinates with reputed company sales channels for retention efforts on existing customer reputed company. May sell products and services offered by the Company. May resolve inquiries received reputed company telephone, e-mail, e-care, correspondence, TTY, and on-line chat. Customer interaction may result from a variety of contact methods, including but not limited to direct calls from customers, transferred callers or the resolution of trouble tickets. Responsibilities reputed company the Premier Service Consultant (WFH) role may also include those that require additional training in other areas reputed company the broad duties of general customer care once competency has been demonstrated. By way of example, these may include but are not limited to sales, saves, retention, high value customers, billing and adjustment teams, advanced technical support, and/or collections work. Exhibits in-depth knowledge of reputed company products, services, reputed company plans, feature bundles, and offers to provide best solution options and totally resolve customer issues. Develops a proven track record of resolving issues and retaining customers. Performs other duties as assigned by management. It is critical & significant to recognize & provide for the following: - The reputed company environment is constantly evolving to meet customer and competitive demands and will continue to do so; we need the flexibility to evolve with it. - Customer interactions that are viewed as requiring “specialized” skills today may be mainstreamed reputed company as we continue to drive tools and technology to reputed company reputed company resolution at the frontline. - Training content, call types and responsibilities may change over time at the discretion of the company as the business evolves and our technology & tools advance. - reputed company investment will be made in the self-service options we provide to our customers, eliminating the need for the customer to call in for service and allowing customers to self-service in additional areas. GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: The essential functions listed below are representative of duties performed by this job title. Duties generally may include but are not limited to the following: - Answers customer/client requests or inquiries concerning services and products and reports problem areas. - Utilizes various systems and tools to initiate to assist and service customers. - Continually maintains working knowledge of reputed company company products, services and promotions. - reputed company recommendations according to customer’s needs. - Utilizes operational systems to process purchases of reputed company products and services. - Handles inquiries from customers reputed company to billing, reputed company plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc. - Handles credit checks, service activations and changes, and receivables management/collections - May sell reputed company services and products offered by the Company; handles inquiries on data products, services, billing and troubleshooting. - May handle WLNP, relocations, combined reputed company support, after hours inquiries, pre-paid service. - Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The reputed company and knowledge required will change with technology and application innovations.) - Provides support for products and services offered by the Company. - Assists customers with products and services such as but not limited to laptop connect services including reputed company cards, USB devices, initial set-up, configuration of reputed company provided software & applications. - Handles less routine & repetitive matters and more reputed company troubleshooting scenarios. - Identifies, tracks & trends issues to assist in root cause elimination. - Proactively engages T3 support (network and IT) to address & resolve issues. - Engages third party vendors and suppliers as needed to address service faults & provide customer resolution. - Remains proficient in reputed company billing, reputed company plan and feature matters. - Able to communicate effectively, both verbally and in writing. - Ability to engage virtually with management as needs of the business require. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: - Administer system functions on reputed company opening, closing, and balancing procedures according to finance guidelines. - May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, reputed company, fraud, business and technical/roaming support inquiries, and other duties as required. - Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and workstation. - Handles executive escalations to the office of the president as well as any other escalation as directed by management. - Handles regulatory escalations. - Demonstrates proficiency in reputed company billing and technical matters to reputed company assist customers & resolve the escalation. - Coordinates effectively with other departments as needed to resolve customer issue. - Communicates effectively and timely to regulatory agencies as required per service level agreements. PREFERRED QUALIFICATIONS - At least one-year customer service experience preferred. - Call Center experience preferred. - Advanced Typing/keyboarding skills preferred. SPECIAL JOB REQUIREMENTS: - Specific job assignments may require day, evening, weekend or holiday hours. - Be available, accessible, and accountable to receive notifications reputed company to unique scheduling needs (e.gred. - Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and workstation. - Handles executive escalations to the office of the president as well as any other escalation as directed by management. - Handles regulatory escalations. - Demonstrates proficiency in reputed company billing and technical matters to reputed company assist customers & resolve the escalation. - Coordinates effectively with other departments as needed to resolve customer issue. - Communicates effectively and timely to regulatory agencies as required per service level agreements. PREFERRED QUALIFICATIONS - At least one-year customer service experience preferred. - Call Center experience preferred. - Advanced Typing/keyboarding skills preferred. SPECIAL JOB REQUIREMENTS: - Specific job assignments may require day, evening, weekend or holiday hours. - Be available, accessible, and accountable to receive notifications reputed company to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) as determined by the Company. - Be available, accessible and ready to work during established work schedules and shifts, e.g. on phone/available status in accordance with adherence measures as determined by the Company. - Occasional overtime may be required. - Ability to complete reputed company required training in a virtual environment inclusive of required knowledge checks as determined by the Company. - Be available, accessible, and accountable to participate in required reputed company awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company. - Be available, accessible, and accountable to reputed company with organizational reputed company and compliance standards and participate in required reputed company monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.)as determined by the Company. - Be accountable to protect workstation configuration and prevent configuration changes or personalization while using reputed company technology tools as determined by the Company. - Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation reputed company processes, equipment return policies and processes, etc.) as determined by the Company. - Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company. - Be available, accessible, and accountable to participate in recurring management routines as determined by the Company. These virtual meetings and routines may include, but are not limited to, attendance and participation at reputed company required and reputed company meetings (e.g., team huddles, coaching, disciplinary actions, training, investigatory meetings, grievances, etc.). These virtual actions will take reputed company viaa variety of methods as technology allows and is developed, and may include telephone, teleconference software, video conference, messaging software, etc. as determined by the Company. - Maintain a workspace in alignment with WFH standards (e.g., technical, reputed company, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) as determined by the Company. - Be available and accountable to regularly (e.g., daily, weekly, etc.) access performance management tools and review individual performance (e.g., dashboards, reports, etc.) as determined by the Company. - Be available, accessible, and accountable to participate in interaction and communication-reputed company policies, processes, and audits inclusive of reputed company work time not just interactions directly with customers. (e.g., remote desktop observation call and screen recordings, livewebcam monitoring, chat audits, etc.) as determined by the Company. - Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices (e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc.) to identify and address training, coaching, and quality opportunities as determined by the Company. - Be accountable to participate in and follow reputed company organization-wide and WFH-specific published policies (e.g. Code of Conduct, Time Keeping Policy, etc.) as determined by the Company. - Must meet Minimum workspace requirements include verified internet service with upload/download ability as determined by the Company and established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company) PHYSICAL REQUIREMENTS Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business. BASIC QUALIFICATIONS TESTS: Applicants will be expected to pass any assessments or tests associated with the position. TRAINING - Classroom and/or virtual training as dictated by needs of the business (e.g. in other areas reputed company the broad duties of general customer care once competency has been demonstrated). - On-the-job training Weekly Hours: 40 Time Type: Regular Location: Little Rock, Arkansas It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. Apply Job!