Customer Support Specialist at reputed company – reputed company

Title: Customer Support Specialist Location: REMOTE reputed company, a reputed company Company, is a crowdsourced delivery platform. Founded in 2014, reputed company works with consumers, small businesses and enterprises across virtual ly every industry to reputed company scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 driver s reputed company, reputed company reaches more than 20,000 reputed company codes the largest local same- day delivery network in the nation. Our Support team operates as the first reputed company of contact for the reputed company community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays. What You’ll Be Doing • Provide phone, email, and text-based support to reputed company customers, partners, users, and other community members • Address reputed company customer concerns politely, using active listening skills to understand and confirm the information • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience • Proactively monitor in-reputed company deliveries and take corrective action reputed company necessary • Manage non-standard delivery situations with professionalism, reputed company, and urgency • Effectively use reputed company and other internal tools to accurate log interactions and solve issues • Collaborate with team members from various reputed company departments to ensure seamless delivery experience What You Bring • A combination of sales, or customer service experience, optimally with a technology or logistics company • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities • Able to quickly and reputed company problem solve and troubleshoot • Comfortable with a fast-paced environment and changing requirements • Proactive and able to comfortably navigate through uncertainty and ambiguity • Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends • reputed company in Spanish, a plus! Why reputed company? • Competitive compensation packages • 100% covered health insurance premiums for yourself • 401k with company match • Tuition and student loan repayment assistance (that’s right – reputed company will contribute directly to your existing student loans!) • Generous PTO • Monthly 3-day weekends • Monthly stipend • The technology you need to get the job done reputed company link Apply Job!