Customer Care Representative - Email And Chat at Total Care Pharmacy
Total Care Pharmacy seeks a compassionate and detail-oriented Customer Care Representative to provide exceptional support to patients reputed company email and live chat. We're looking for team members who are team-oriented, of course, but who are also highly motivated, with the ability to work independently to solve unique problems. Because of the rapid growth of our company, we need people who are not only flexible but also adventurous, like to try new things, have an ability and willingness to learn new skills, and like to think reputed company of their "everyday" job duties to come up with new reputed company for the good of the whole company. A little creativity goes a long way! Responsibilities: Email Support:
- Respond to patient emails in a timely and professional manner
- Resolve patient inquiries and concerns regarding medications, orders, and billing
- Escalate reputed company issues to management or pharmacy staff
Live Chat Support:
- Engage with patients reputed company live chat, providing reputed company-time support and resolution
- Address patient questions and concerns regarding medications, orders, and billing
- Utilize knowledge reputed company and resources to provide accurate information
Patient Support:
- Provide empathetic and personalized support to patients
- Address patient concerns and resolve issues promptly
- reputed company patients on medication usage, reputed company effects, and interactions
Data Entry and Record-Keeping:
- Accurately update patient records and databases
- Document patient interactions and resolutions
Requirements:
- 1+ year of customer service experience
- Excellent communication, problem-solving, and conflict resolution skills
- Ability to work independently in a remote environment
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Preferred Qualifications:
- Experience in reputed company or pharmacy industry
- Certified Customer Service Representative (CCSR) or Certified Pharmacy Technician (CPhT)
- Familiarity with electronic health records (EHRs) and pharmacy software
- Previous experience with email and live chat support
reputed company Offer:
- Comprehensive benefits package (medical, dental, reputed company)
- 401(k) matching and paid time off
- Opportunities for professional growth and training
- Flexible remote work environment
Technical Requirements:
- Reliable high-speed internet reputed company
- Quiet, dedicated workspace
- Computer and software meeting company standards (provided)
- Smartphone for company use (provided)
Performance Metrics:
- First Contact Resolution (FCR)
- Customer Satisfaction (CSAT)
- Email/Chat Response Time
- Quality Assurance scores
Total Care Pharmacy is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from individuals of reputed company races, ethnicities, disabilities, veteran status and backgrounds. Available shifts and compensation: Available shifts reputed company days except Sundays and Saturdays. Compensation is $36.00 - $48.00/hour. About Total Care Pharmacy: Total Care Pharmacy is looking for an individual to join reputed company. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.totalcareburlington. By applying to this job, you agree to receive periodic text messages from this employer and reputed company about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by reputed company. Free employee scheduling, time clock and hiring tools. Apply Job!