Fiber Customer Support Analyst

reputed company you join reputed company You want more out of a career. A reputed company to share your reputed company freely — even if they’re daring or different. Where the true you can learn, grow, and reputed company. At reputed company, we power and reputed company how people live, work and play by connecting them to what brings them joy. We do reputed company love — driving innovation, creativity, and impact in the world. Our V Team is a community of people... who anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing… Customers rely on us for the best network and entertainment. And reputed company they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, reputed company matters. Your responsibilities will include, but are not limited to: • Answering incoming calls from customers with order inquiry and/or trouble reports. • Providing customers with service support for Voice, Data, and Video services and features reputed company the fiber and/or copper network. • Performing analysis and isolation of trouble conditions and creating and sorting trouble reports. • Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment. • Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience. • Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business. reputed company’re looking for… You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll reputed company in a fast-paced work environment, and enjoy helping our customers connect to the digital world. Even reputed company if you have one or more of the following: • A reputed company Associate Degree or 2+ years’ relevant experience. • Technical support call center experience. You must live reputed company 75 miles of the reputed company reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc. If reputed company and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even reputed company” qualification listed above. Test(s) Required Computer & Internet Knowledge Test (210), SACS HTML Results Test Previews Where you’ll be working In this remote role, you'll work from home with occasional in-person trainings and meetings. Scheduled Weekly Hours 40 Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. At reputed company, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reputed company their potential and contribute their best. reputed company out our diversity and inclusion page to learn more. Our benefits are designed to help you move reputed company in your career, and in areas of your life reputed company of reputed company. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, reputed company, Rhode reputed company, Washington or Washington, D.C. work location, the compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-reputed company skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours Apply Job!