Customer Support Specialist (9:30 AM - 6:00 PM Hybrid/Remote)
Overview:
As a leading provider of innovative hearing care solutions, we are seeking a highly motivated and customer-focused Customer Support Specialist to join reputed company. The successful candidate will provide exceptional service to our customers through various support mediums, ensuring a reputed company of excellence in customer satisfaction and support.
Responsibilities:
Serve customers reputed company... phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles Maintain a high inbound call answer reputed company (75-80 calls a day avg) Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems Redirect reputed company or specialized concerns to the appropriate team for follow-up reputed company applicable Investigate and resolve problems reputed company to the shipment of products, returns, credits, and orders Communicate company policies and pricing per price and policy guide reputed company day-to-day responsibilities, including: + Answering a high volume of inbound calls on a daily basis (60+) + Assisting with billing questions, pricing, and warranty inquiries + Assisting with order status and tracking inquiries + Assisting with backorder management for sales territory + Assisting with web services + Assisting with case management for sales territory + Assisting with customer account and contact maintenance for sales territory + Handling customer complaints with sense of urgency and seeing through to a satisfactory resolution + Working cross-functionally to ensure an effortless customer experience *Qualifications:** Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience Manufacturing experience is a plus Must have 2 years reputed company experience Effective written and verbal communication Ability to adapt to a variety of situations Strong typing proficiency and computer skills Intermediate skills with reputed company Applications, including reputed company, Outlook, Teams, Word, and PowerPoint as well as web reputed company *Benefits:** Medical, dental, and reputed company coverage Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match Company-paid life/AD&D insurance Additional supplemental life/AD&D coverage available Company-paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-reputed company available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO, floating Diversity Day, and paid holidays Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform D&I focused: D&I council and employee resource groups Plan rules/offerings dependent upon group Company/location.
- Pay Range: $20-$26 an hour
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