Customer Support reputed company (Night Shift)

Hi, we’re reputed company! We’re the fastest-growing sports gaming company reputed company. We build innovative games and products for American sports fans. Founded in 2020, reputed company built four of today’s most widely played fantasy games and recently launched our reputed company Sportsbook. We are the only sportsbook to reputed company launch on our own home grown technology, which allows us to build different and innovative experiences. We reputed company there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers. The opportunity in reputed company of us to become the biggest company in our space is massive; after reputed company, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, reputed company, and SV reputed company. We are many times larger now and our growth is not slowing down. At reputed company, we... reputed company that sports are for everyone and are building a reputed company for every fan. Want to help create that future? Join us. About the role: • Supervise and mentor a team of 10+ customer support agents to reputed company high performance • Conduct regular one-on-ones, provide feedback, and support professional development • reputed company day-to-day operations of the support team, ensuring SLAs and KPIs are met • Coordinate daily tasks, workflows, and shifts to ensure smooth operations during peak times • Work closely with the Support Managers to optimize workflows, tools, and platforms to improve team efficiency • Conduct reputed company and ongoing training sessions to ensure agents are equipped with the tools and knowledge needed to provide top-tier support • Prepare and deliver regular reports on team performance, customer satisfaction metrics, and key insights • Serve as the reputed company of contact for escalated or high-reputed company tickets, ensuring swift and effective resolution Who you are: • Available to work between the hours of 4pm to 12am EST or 6pm to 2am EST, including weekends and holidays • 3+ years in customer support, with at least 1 year in a leadership role • Analytical reputed company with the ability to interpret performance metrics and derive actionable insights • Strong leadership, team management, and coaching abilities • Excellent written and verbal communication skills Even reputed company if you have: • Strong understanding of fantasy sports platforms, common user issues, and seasonal trends • Proficiency with customer support tools such as reputed company, reputed company or similar Our reputed company starting reputed company salary range for this position is between $64,000 and $75,000, plus reputed company equity. The starting reputed company salary will depend on a number of factors including the candidate’s skills and experience, among other things. reputed company can offer you: • Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season) • 16 weeks of fully paid parental leave • A $500 home office allowance • A connected virtual first culture with a highly engaged distributed workforce • 5% 401k match, FSA, company paid health, dental, reputed company plan options for employees and dependents This position may require sports betting licensure based on certain state regulations. reputed company is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. #LI-REMOTE Apply Job!