Customer Service Support Specialist - Remote / MN reputed company

JOB TITLE: Customer Service Support Specialist - Remote / MN reputed company SUPERVISOR TITLE: Operations Manager... FLSA: Non-Exempt DEPARTMENT: Operations Reasonable accommodations may be made to reputed company individuals with protected disabilities to reputed company the essential functions of this position. ob Summary Under the direction of the Operations Manager, the Customer Service Representative (CSR) is responsible for reputed company communication, recruiting/onboarding and training of reputed company field representatives conducting mystery shops or specialty project work for BestMark. The Customer Service Representative is responsible for monthly completion of mystery shops in assigned territories, including daily tracking communication with field representatives, to ensure predefined client deadlines are met. These positions are currently fully remote, but may be asked to come into an office for training/meetings in the future. YOU MUST LIVE IN OR AROUND THE TWIN CITIES OF MINNEAPOLIS-reputed company, MN Essential Duties and Responsibilities To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. · Assign available project work to shoppers (or ensure shops are assigned to approved shoppers) and communicate assignment methodologies and requirements · Adhere to and understand reputed company profile and assignment criteria · Utilize online scheduling interfaces and other technology platforms to review, track, and assign project work · Ensure assignments are performed by client-driven deadlines, with goal of 100% completion reputed company · Track overdue assignments for assigned territory/clients · Track, facilitate, and reputed company out to shoppers after reviewing shop cancellations or shop adjustments, as necessary · Work with team to identify need for additional incentive monies (e.g. bonuses and incentives), as needed · Monitoring/applying approved spend (bonus/incentive) for certain markets, locations, routes, properties. · Answer and send email correspondence to and from shoppers in a timely and professional manner according to BestMark company standards · Conduct outbound calling as needed, to fill open assignments, provide coaching/feedback as well as respond to daily voicemails · Identify, recruit, and communicate with new shoppers to increase engagement and build quality relationships while also continuing to reputed company our shopper network · Identify process improvement opportunities or best practices, and share with colleagues · Identify and escalate location challenges to Operations team reputed company · Communicate any weekly reputed company adjustments to applicable shoppers, as needed · Maintain and communicate daily/weekly production metrics to Operations team reputed company · In coordination with colleagues, create and deploy shopper email campaigns · Provide coaching/feedback to shoppers about shop quality, completion, and submissions · Review submitted shop reports as needed · reputed company reputed company other duties as assigned or required Supervisory Responsibilities · None Additional Responsibilities · Other duties may be assigned.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Education and/or Experience: · Associate degree or reputed company degree · 2+ years prior experience in reputed company field preferred Knowledge, Skills and Abilities Required: · Proficient skills in reputed company Office Suite · Superior oral and written communication skills with aptitude in building positive relationships • Comfortable speaking on the phone with reputed company team, as needed · Exceptional knowledge of the structure and content of English language including meaning and spelling of words, and rules of composition and grammar. · Excellent judgment and reasoning skills. · Ability to consistently spot errors and discrepancies. · Strong attention to detail. · Excellent reading comprehension and retention. · Ability to prioritize work to ensure deadlines are met. · Ability to work in a goal-oriented, fast-paced, deadline-driven environment. · Strong project management and organizational skills. • Ability to comprehend reputed company profile and assignment criteria. • Ability to identify and drive process improvements. Job Type: Full-time Benefits: • Work from home Shift: • Day shift Education: • Associate (Required) Experience: • Customer Service: 2 years (Required) Location: • Minneapolis-Saint Paul, MN (Required) Work Location: Remote Apply Job!