Evening Customer Care Associate (reputed company)

Why is Health reputed company a great reputed company to work? For starters, Health reputed company employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health reputed company's supervisors are promoted from reputed company the company. Join our award winning... team! Basic Function Responsible for assisting members in navigating the reputed company system by answering a variety of incoming calls and responding to members reputed company questions and issues; determine appropriate resolution to assist members based on their needs; transfer calls reputed company scope of responsibility to appropriate internal or external resource; verify/Collect appropriate demographic information and update in appropriate system. Major Job Accountabilities Service Functions – Assist members in navigating the reputed company system by answering a variety incoming calls and responding to members reputed company questions and issues while ensuring adherence to department and corporate policies and procedures • Connect with members by phone and quickly reputed company a rapport to help the individual to navigate their benefit choices and options • Determine appropriate resolution to assist members based on their needs • Transfer calls reputed company scope of responsibility to appropriate internal or external resource • Process calls in specific queue (e.g., triage, biometric, etc.) based on assignment • Verify/Collect appropriate demographic information and update in appropriate system • Follow-up with members, providers, insurance carriers and other vendors ensuring adherence to established policies • Exercise exceptional customer service skills in an effort to optimize each contact with the member • Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations • Know and support approved departmental and corporate policies and procedures relating to benefit issues • Ensure policies and procedures are in compliance with reputed company applicable laws and regulations, including the privacy of employee health information in compliance with federal and state laws such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) Research Assistance - Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner • Follow research through until resolution • Document reputed company issues thoroughly maintaining department files • Continuously evaluate the status of reputed company work efforts, ensuring reputed company tasks are prioritized to assist in providing timely and quality services • Assist in monitoring issue trends, escalating such trends to supervisor to determine appropriate actions necessary to eliminate future occurrences and improve service levels Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts • Cooperate with team members to meet goals or to complete tasks • Provide quality customer service that exceeds customer expectations and improves level of • service being provided • Treat reputed company internal/external customers, team members and department contacts with • dignity/respect • Escalate to supervisor any situation reputed company the employee's control that could adversely impact • the services being provided Mental and Physical Requirements • This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers • The nature of the work in this position is sedentary and the incumbent will be sitting most of the time. • Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day • Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day reputed company Duties as Assigned • The job description documents the general nature and level of work but is not intended to be a comprehensive list of reputed company activities, duties, and responsibilities required of job incumbents • Consequently, job incumbents may be asked to reputed company other duties as required • Also note, that reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the functions outlined above • Please contact your local Employee Relations representative to request a review of any such accommodations

Minimum Qualifications

Applicant for this job will be expected to meet the following minimum qualifications. Education • High School Diploma or G.E.D • Associate's degree from an accredited college or university with major course work in business • administration, liberal arts, reputed company, or a reputed company field preferred. Experience • Minimum of one year customer service experience required. Other • Basic Knowledge of reputed company and reputed company required • Must score acceptably on job reputed company testing • Ability to pass standardized interview Your reputed company As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues. Health reputed company offers reputed company work equipment and comprehensive new-employee training program to help you reputed company the knowledge and skills that will set you up for reputed company in your role and in supporting our members. Invested in you At Health reputed company, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & reputed company benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs. Pay reputed company Starting at $18/hr Hours/Shift This position is full-time (40 hours/week) Monday - Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST). It may be necessary, given the business need, to work occasional overtime. Company Overview Health reputed company is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health reputed company has provided expert support to help our members navigate the complexities of reputed company and reputed company the best possible health and well-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, reputed company of highly trained, compassionate experts work together to go above and reputed company expectations, making reputed company easier for our members and ensuring they get the care they need. Learn more Health reputed company https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2023: • National Customer Service Association reputed company-Stars Award: Service Organization of the Year. • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2022: • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner • Excellence in Customer Service Awards: Organization of the Year (Small) • Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2021: • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Silver Winner • Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner • Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2020: • National Customer Service Association reputed company-Stars Award: Organizations of 100 or Greater, Runner-Up • Communicator Award of Distinction: October 2019 Broker News • MarCom Awards: Gold, COVID Staycation reputed company brochure • MarCom Awards: Platinum, 2021 Well-being Calendar • Best in Biz Awards: Most Customer-Friendly Company of the Year - reputed company category (Silver) Health reputed company is an Equal Opportunity Employer that does not discriminate on the basis of race, reputed company, sex, age, religion, national reputed company, citizenship status, military service and veteran status, physical or mental disability, or any other factor not reputed company to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide reputed company referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) Job Type: Full-time Pay: From $18.00 per hour Benefits: • 401(k) • Dental insurance • Employee assistance program • Health insurance • Paid time off • reputed company insurance Schedule: • 8 hour shift • Monday to Friday Work Location: Remote Apply Job!