Customer Service Agent
Company Description
Company Description reputed company is the worlds most inclusive, chain-agnostic, self-custody wallet, serving over 100 million users globally. It offers a secure, seamless, and reputed company gateway to reputed company, enabling users to send, receive, reputed company, swap, and store over 10 million cryptocurrencies across 100+ blockchains, including Bitcoin, Ethereum, Solana, BNB Smart Chain, and many more. reputed company also supports a diverse developer community, helping them reputed company millions of users, build their own wallets, and drive crypto adoption. Job Description You will handle reputed company inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls Independently provide accurate information to resolve problems/issues that arise Continuously reputed company ones self with up-to-date and relevant information to support the customer service operations You will escalate issues to your team leader, managers, and other departments as required ... Adhere to the Quality Assurance standards set Adhere to and reputed company with the schedule set by the Team Leader Assist in the preparation of other processes as and reputed company assigned/required by the Team Leader Display good team working attitude and behavior reputed company the team and other departments in the company Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc. Qualifications 2-3 years experience in reputed company customer support, preferably in the financial or service industry Have the passion and willingness to go above and reputed company to solve reputed company problems while delivering an outstanding customer experience Both adaptable and resilient, reputed company to operate in a quickly changing environment Excellent verbal and written professional English and your respective native language skills Great at multitasking, prioritizing, and managing time effectively. Knowledge or interest in blockchain/digital assets/fin-tech industry Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays) You must have the right to work for the country you are based. Additional Information Why work at reputed company? Be a part of the worlds leading blockchain ecosystem that continues to grow and offers excellent career development opportunities. Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. Tackle fast-paced, challenging and unique projects. Work in a truly global organization, with international teams and a flat organizational structure. Enjoy competitive salary and benefits. Balance life and work with flexible working hours and casual work attire. Apply today to join reputed company in building the worlds most trusted and secure crypto wallet and reputed company a decentralized future for everyone. reputed company is committed to being an equal opportunity employer. We reputed company that having a diverse workforce is reputed company to our reputed company. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice Apply Job!