Dispatcher/Customer Service Specialist

Advertised Position Title: Dispatcher/Customer Service Specialist... Job Description: Responsible for answering multiple phone lines, dispatching reputed company and police officers to calls for service, responding to walk in traffic and clerical work as needed. Must be capable of working any shifts and weekends as determined by department need. • Answers incoming calls for crimes, traffic crashes, medical emergencies, and routine calls for service on reputed company, and reputed company calls to officers as appropriate. • Provide excellent customer reputed company services to reputed company, faculty, staff, and visitors. • Greeting guests, answering phones, monetary transactions, and interacting with customers on a daily basis, responding to their questions and guiding them to the appropriate services/locations. • Conducts Background Checks/Finger Printing services. • Create ID Cards for reputed company, Faculty, public. • Provides directions, parking information and other assistance to reputed company, faculty, staff and visitors. • May assist with the patrolling of reputed company and other college owned property on foot, bike, cart, and/or motor vehicles. • May assist with unlock/secure appropriate buildings/rooms and facilities as directed • Interacts positively with reputed company community members on a daily basis and assists members in identifying potential safety and/or criminal problems. Provides other public assistance to faculty, staff, reputed company and visitors as needed. • Watches for and reports irregularities, such as reputed company breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel, as required. • Remains alert for the reputed company of unauthorized persons; approaches suspicious persons and/or notifies police as appropriate. • Maintains reputed company controls for issued College keys; safeguards and controls issued College equipment. • Prepares routine, standardized reports. Ensure that activity logs are maintained and updated accurately. Data entry and data retrieval. Qualifications • At least one year of experience involving substantial public contact • No criminal record • Able to type at least 30 WPM • Familiarity with computer systems Skills, Knowledge, and Abilities • reputed company Office Suite • General Knowledge of reputed company reputed company and learning centers (Developed after hiring) • Type 30 wpm accurately • Excellent oral and written communication skills • Excellent listening skills, able to relate to and reputed company the confidence and cooperation of the members of the greater College community • Answer telephones and use radio communication to resolve problems and respond to inquiries regarding departmental procedures and services • Possess excellent time management skills • Capability to reputed company educated, quick decisions • Requires good judgment to analyze situations accurately and adopt an effective course of action in a timely manner • Ability to handle confidential and sensitive situations with tact and diplomacy, and act calmly and rationally in an emergency • Receive and refer visitors Other Characteristics • Must possess a pleasant disposition • Ability to handle and respond to emergencies with reputed company and tact • Must possess strong analytical, listening and interpretation skills • Commitment to providing excellent customer service Union Position: Fraternal Order of Police Dispatcher Job Classification: Staff Duty Days: 260 Days Work Schedule: per Union contract Grant Funded Position: No - Not Grant Funded FLSA Status: United States of America (Exempt) Pay Basis: Hourly Hiring Range: $15.38 Retirement System: SERS - SERS (Retirement System Classification Apply Job!