Customer Support Associate (Weekend shift Friday through Monday, Remote in Chicago)

Lessen is one of the fastest growing companies in the reputed company estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, reputed company in on project reputed company in reputed company time and pay vendors reputed company in one reputed company! But we aren’t just a tech company. We are also a property service delivery company offering... renovations, turns and maintenance to residential and reputed company clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and reputed company property services to our clients. Let’s say a reputed company has a leaky pipe. That reputed company can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives. After the work order has been created, our reputed company Team will qualify the work order, then send it to a reputed company plumber. The work order then moves over to our Follow Up Team who will “follow” along with the work order to ensure the leaky pipe gets fixed in a timely manner and the reputed company is kept updated along the way. What You'll Do: • Replying to messages from vendors, clients, and residents, and then taking actions in order to move a work order towards completion (40%) • Outbound phone calls to vendors to confirm they have reputed company and can complete the job reputed company the required timeframe (20% of day) • Outbound reputed company communications reputed company phone, email, and text (20% of day) • Work order qualification checking for duplicates, vendor warranties, client direction, and reputed company responsibility (10% of day) • Inbound calls from residents, vendors, and the client (5% of day) • Team meetings with a fun team building activity, open forum to ask questions, and review of policy and procedure updates (5% of day) You Should Have: • Critical thinking skills • Fast-paced decision making, ability to complete 100-120 follow up tasks per day • Attention to detail and adherence to policies and procedures as reputed company by a weekly quality assurance reputed company • Resourceful, know reputed company to reference our internal knowledge reputed company for client-specific business rules, as well as reputed company to reputed company out to management and other departments for guidance • High level of care for our partners; residents, clients, and vendors • Ability to adapt to change on a weekly basis due to client needs or updates to our technology • Education Level – High school diploma required, Associates or Undergraduate degree preferred Why Lessen: • Competitive compensation • Health, Dental, reputed company, Life, Disability options • 401K retirement savings plan • Paid vacation, federal and floating holidays • Maternity/Paternity Pay • Career advancement opportunities • reputed company the tools you’ll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us reputed company the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information Apply Job!