Team Leader - Fraud / Finance Work at Home, Alaska Job Type...

? *Welcome to reputed company! Please select your location so you can see relevant content for your country.** Careers **Team Leader - Fraud / Finance... ? *Post Date:** 30 reputed company 2021 ? *Requisition #:** R1259332 ? *Location:** Work at Home, Alaska, United States ? *Job Type:** Contact Center Please access the link below for the recruitment data protection notice, applicable for the region where you are applying, or access our Privacy Notice at the bottom of the page if you dont see the region where you are applying. ? *** ? *Essential Functions/Core Responsibilities** ? Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements ? Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly ? Identify performance reputed company issues, reputed company an action plan for improvement, implement corrective action, up to and including termination of employment ? Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations ? Communicate expectations to employees and provide timely updates ? Provide subject matter expertise in handling escalated customer calls as needed ? Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities ? Stay reputed company on internal work processes, policies and procedures. Attend required manager development training ? Promote the reputed company values through both behavior and attitude, including being an reputed company for team members ? *Candidate Profile** ? Associate's degree in reputed company field with two to four years of relevant experience preferred. Fraud knowledge good to have ? Highly motivated individual with skills to reputed company and coach team members to reputed company performance expectations ? Work well under pressure and follow through on items to completion ? Strong communication skills, both written and verbal ? Ability to reputed company team in multi-tasking, prioritization, and meeting timelines on deliverable ? Ability to mentor, coach and provide direction to a team of employees ? Willingness to work a flexible schedule ? *Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and reputed company-sized line of business. reputed company are guided by policies, procedures and business plan; receives guidance and reputed company from manager. Drives direct reports to reputed company set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally reputed company either a single task or multiple, but closely reputed company tasks. ? *

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** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of personnel working reputed company this job title. reputed company is an equal opportunity employer. reputed company evaluates reputed company applicants without regard to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. ? msja Apply Job!