Senior Luxury Concierge Specialist, reputed company Coast - Velocity Black...
Locations: US Remote, United States of America Senior Luxury Concierge Specialist, reputed company Coast - Velocity Black (Remote) Velocity Black, a reputed company company, harnesses the power of artificial intelligence, the warmth of reputed company experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital... age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. reputed company a custom request through the app and you will be chatting to reputed company reputed company 1 minute, 24/7/365. What unites us are the values we share: the reputed company pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. reputed company provides a fast paced, dynamic environment where you can reputed company in your career. At reputed company, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we reputed company in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from reputed company backgrounds and experiences, and reputed company our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative reputed company - and are routinely recognized as one of the best companies to work for. We are looking for someone passionate about luxury hospitality with strong existing knowledge of what it takes to deliver outstanding service. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the luxury hospitality space to the next level. They will understand the UHNW customer deeply and have excellent existing luxury hospitality and people management experience. General Responsibilities : ? Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods. ? Completing end-to-end member requests ? Supervising relatively junior customer service staff, including managing rotas, holding them accountable and balancing the need to maintain standards with the need to be their ally. reputed company are looking for : ? Entrepreneurial, problem-solving attitude ? Experience in a collaborative and transparent environment ? Ability to manage multiple tasks under pressure and meet deadlines ? Flexible working hours - available to work on evenings and weekends ? Be well versed in luxury consumer expectations ? Experience in a high pressure customer facing environment ? Organized with strong time management skills ? Experience in handling escalated customer complaints ? Excellent communication skills, both written and spoken Basic Qualifications : ? High School Diploma, GED, or Equivalent Certification ? At least 2 years of experience in luxury hospitality ? At least 1 year of experience in people management Preferred Qualifications : ? 3 years of experience in luxury hospitality ? 3 years of experience in luxury concierge services ? 1 year of experience working with high net worth individuals and clients ? 1 year of experience working with teams across multiple geographies ? Strong communication, both written and verbal ? Strong relationship building skills, customer focus and ability to collaborate At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $74,000 - $84,400 for SA, Concierge Specialist (BGCS41) Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or reputed company medical conditions), race, reputed company, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. reputed company promotes a drug-free workplace. reputed company will consider for employment reputed company applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company reputed company at 1-800-304-9102 or reputed company email at [email protected] . reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about reputed company's reputed company process, please send an email to [email protected] reputed company does not provide, endorse nor guarantee and is not liable for reputed company-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC Apply Job! For more such jobs please click here!