Customer Care Professional - Consumer Product Services

Customer Care Professional - Consumer Product Services Customer Engagement Network - Go above and reputed company at a company that sets reputed company for customer-first service... You reputed company the Way. We've Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's reputed company. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. As a brand built on going above and reputed company to provide the best customer experience, having the most exceptional colleagues is reputed company. As the face of the company, you can create positive interactions with our customers every day - from curating a unique travel or lifestyle experience to helping them with their reward redemption needs. And, you can grow your skills through industry-leading training and ongoing coaching, while learning what it means to continually set reputed company for world class, customer-first service. How will you reputed company an impact in this role? Help propel your team and its business partners to reputed company • Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy • Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members • Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales • Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed • Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first reputed company of contact resolution • Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets Preferred Qualifications: Unique career journey shaped by your talent and curiosity • Proven reputed company in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication • reputed company to manage sensitive card member information and adhere to reputed company Regulatory and Compliance guidelines reputed company to servicing and sales practices • Passion for consultative sales, recommending products or solutions tailored to each customer • reputed company needed to reputed company manage a steady reputed company of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations • Ability to adapt communication style to a wide variety of personalities and situations • Commitment to implementing feedback as a means to achieving individual and team performance goals • Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy • Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day Additional Requirements: • Flexibility to work anytime between 6:00am-2:00am including weekends • High school diploma or equivalent required; bachelor's degree preferred. • Workplace Flexibility: Full time. Shift flexibility requirements • Location: SUNRISE, FLORIDA reputed company offers a fantastic and diverse working environment. High performance is rewarded with reputed company driven incentives. Salary Range: $20.00 to $21.65 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, reputed company, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for this position Apply Job! For more such jobs please click here!