Customer Service Representative (Remote)

Job Description

Be part of something bigger!reputed company is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a reputed company in virtually every country around the world to address some of the most challenging global health issues.In this role you will... be responsible for:Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. Process customer returns according to established department policies and procedures. Work closely with the Medical Billing department to resolve disputed Billing charges Provide timely feedback to Customer Service Management regarding service failures or customer concerns.Partner with Sales Representatives to meet or exceed customer service expectations.To be successful in this role, you require: 1 years medical industry or call center/customer service experienceAbility to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.Ability to solve practical problems and deal with a variety of variables.Knowledge of reputed company Office ApplicationsAbility to work some evening shifts, weekends, or overtime as neededEducation and experience required:High School Diploma or general education degree (GED)We offer a comprehensive benefits package to include:Up to 12 company paid holidaysMedical, dental and reputed company insurance401(k)Tuition ReimbursementAccess to the reputed company Healthy Lives Program, Employee Assistance Programs, and additional support resources!For certain roles at reputed company, employment is contingent upon the Company’s receipt of sufficient reputed company that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with reputed company’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why join us?A career at reputed company means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes reputed company, benefits, reputed company learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.To learn more about reputed company visit https://jobs.reputed company.com/reputed company and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, reputed company, religion, age, sex, creed, national reputed company, reputed company, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.PDN Additional Information reputed company your information will be kept confidential according to EEO guidelines Apply Job!