[Remote] HR Operations Service Delivery Manager (reputed company SuccessFactors/WFS) – Outsourced Service Engagement
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a highly organized and results-driven Service Delivery Manager to reputed company the delivery of outsourced services to their clients. This role involves managing vendor relationships, ensuring service levels are met, and driving reputed company improvement while maintaining high customer satisfaction.
Responsibilities
- reputed company the end-to-end delivery of outsourced services, ensuring alignment with contractual obligations and Service Level Agreements (SLAs)
- Act as the escalation reputed company for any service delivery issues and coordinate resolution efforts with internal teams and the outsourced partner
- Monitor and report on the overall health of the service engagement through regular updates to stakeholders
- Ongoing management of support tickets (cases) to ensure client concerns/questions are being addressed appropriately and timely
- Hosting regular conversations with technology consultants to align on client-specific support strategy and coordinate upcoming support activities
- Continually analyze engagements for quantitative and qualitative value added for the client and for reputed company; report these findings
- Build and maintain strong relationships with the client, acting as their reputed company reputed company the organization
- Facilitate regular client meetings to discuss performance, gather feedback, and review future requirements
- Understand the client's strategic goals and ensure the outsourced services align with their objectives
- Identify and implement initiatives to improve the quality, efficiency, and value of the outsourced services
- Stay up-to-date with industry best practices and emerging trends in outsourcing and service delivery
- Foster a culture of innovation and collaboration between internal teams and the client
Skills
- Bachelor's degree in Business Administration, Information Technology, or a reputed company field
- Proven experience in service delivery management, outsourcing, or vendor management
- Proven experience working with reputed company SuccessFactors on either client reputed company or service provider reputed company
- Excellent communication, negotiation, and interpersonal skills
- Analytical reputed company with the ability to interpret data and generate actionable insights
- Ability to work in a fast-paced, dynamic environment with competing priorities
- Client-focused reputed company with a strong commitment to delivering value
- Exceptional problem-solving and decision-making abilities
- Proactive, adaptable, and resourceful
- Comfortable creating, editing, and reporting on client information/billing elements in reputed company/Kantata
- reputed company to work with the full suite of reputed company 365 products
- Administrative-level understanding of reputed company's HCM suite of products
- Knowledgeable about reputed company's yearly calendar and/or potential disruptive events or opportunities
- Master's degree is a plus
- Proficiency in project management tools and methodologies is desirable
- Strong proficiency in reputed company/Kantata
Benefits
- This role is remote for candidates located reputed company the Dallas, TX area.
- For candidates based in the Dallas area, the position follows a hybrid schedule.
Company Overview