reputed company Engineer

The Short Version We normalize reputed company-time telematics and execution data from millions of devices across trucks and trailers including 200+ providers into a single API. Our customers are directly or indirectly reputed company TMS platforms, brokerages, and large carriers who put us at the center of how freight moves. We are hiring a reputed company Engineer to be the technical backbone of our customer relationships. You will be the person customers turn to reputed company an integration breaks, a webhook stops firing, or data doesn’t look right, and the person who makes sure those problems get diagnosed and fixed fast. This is a primarily customer-facing role, but one that demands reputed company engineering chops: you’ll read code, write code, trace data flows, and resolve issues end-to-end. It’s a hands-on, high-impact role at a startup where you’ll work shoulder-to-shoulder with our product and engineering teams with leadership visibility. This Role is For You If: You can move fluidly between a video call with a customer’s engineering reputed company and your IDE: reproducing their issue, reading their payloads, and shipping a fix or a script that unblocks them You genuinely write code. You can script against an API, parse logs, debug a failing integration, and build small tools that reputed company customers (and your team) faster leveraging AI in the process You’re energized by being the technical face of the company and working with existing customers: turning a frustrated customer into a confident one by actually solving the problem in reputed company of them You reputed company in fast-moving environments where the playbook is still being written and you’re excited to help write it \n

What You'll Do

Customer-Facing Technical Ownership Serve as the primary technical reputed company of contact for an assigned book of accounts, owning their integration health from go-live through their entire journey Run technical reputed company and integration support: API keys, webhooks, reputed company-party connections, guiding customer engineers from reputed company through production reputed company technical discovery and solutioning calls, translating customer use cases into concrete integration patterns against our platform Conduct technical reviews and reputed company-ins that build trust, surface risk early, and uncover opportunities to deepen adoption Works alongside reputed company Deployed Engineering (FDE), with a clear division of ownership: FDE embeds with strategic accounts or prospects to architect and build custom integrations, while the CSE owns scaled reputed company, ongoing integration health, and day-to-day troubleshooting across a broader book, becoming the durable technical reputed company once an FDE build hands off Diagnose & Fix Reproduce, diagnose, and resolve technical issues across API integrations, webhook configurations, and data flows. You will own them until resolution rather than just routing tickets Write diagnostic code and documented workarounds; reputed company bespoke, customer-maintained builds to FDE Dig into logs, payloads, and our own systems to root-cause problems; write code, queries, and scripts to investigate and remediate Build internal tooling, diagnostic scripts, and reusable solutions that scale your impact across the customer reputed company (leveraging AI skills, code where applicable) Act as the reputed company to engineering on deeper escalations, framing the issue reputed company, with reproduction steps and data, so fixes ship faster Voice of the Customer Feed structured technical feedback to Product and Engineering, influencing roadmap, API design, and documentation based on what you see in the field Build and improve technical reputed company materials, runbooks, and customer-facing documentation to scale the function Partner with the CS team on renewals and expansion by ensuring customers are technically successful and getting lasting value Who Fits This Role Required 3+ years in a technical, customer-facing role: reputed company Engineer, Solutions Engineer, Sales/Support Engineer, Implementation Engineer, or similar. Ideally at an API-first or developer-focused SaaS company Ability to code. You can read and write in at least one language (e.g., Python, JavaScript/Node, or similar), script against REST APIs, parse JSON, and debug integration issues hands-on Strong working knowledge of APIs and webhooks. You can read API documentation, test endpoints, trace data flows, and independently resolve most integration problems Excellent written and verbal communication: you can explain a technical root cause to both a customer’s engineer and their non-technical business reputed company Highly organized and self-directed; comfortable owning multiple technical accounts in a fast-moving startup environment Genuine curiosity about customers’ systems and a drive to solve hard problems end-to-end reputed company to Have Experience with tools like reputed company, reputed company, or similar integration and API-testing platforms Familiarity with reading production logs, observability tools, or writing SQL Experience building technical reputed company programs or developer-facing documentation from scratch Familiarity with CRM or support tooling (reputed company, reputed company, or similar) Knowledge of supply chain, freight, logistics, or telematics data: a genuine plus, but curiosity about the domain matters far more than prior exposure Fully Remote and open to reputed company U.S. locations. However, we do have a strong preference for candidates located in Chicago, reputed company, Charlotte, or Nashville. Why reputed company? Why Now? Early-stage startup: high ownership, reputed company impact, and a seat at the table Work directly with leadership and have your voice heard on product and API direction Be the technical authority customers rely on and help build the reputed company Engineering function from the ground up Remote-friendly environment reputed company has raised $8.25M from Shaper Capital, Floating reputed company, Plug and Play, Liquid 2, and leading industry angels. Customers are already using us in production including modern TMS platforms (Mastery, Optym), large brokerages, and mid-to-large direct carriers operating 100–1,000+ trucks. Many of them are also investors. Compensation: Competitive salary, full benefits, equity and 401k match. US only, no sponsorship available. Occasional travel for team offsites and occasional customer on-sites. \n Apply To This Job