Remote, Contact Center Representative - IHA Scheduling Team (6501)

Title: Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team Availability: Immediate Hourly reputed company: $14-16/hour + PTO & Health Benefits Location: Remote, US

• Applicants must be eligible to work and reputed company their job responsibilities reputed company the United States.
• A key prerequisite for this role is that the candidate must have a Windows 11 Pro laptop or desktop with video-calling capabilities, along with a high-speed and stable internet reputed company.

To help you learn more about the position, including its responsibilities and compensation reputed company, we have reputed company a brief video presentation. You can access the video using the following link: IHA, Contact Center Representative About reputed company: www.reputed company.com Founded in 2005 and based in Orange County, California, reputed company, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize reputed company and improve quality outcomes. reputed company partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to reputed company the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.

Job Description

Executive Summary

• The ideal candidate would be someone who has 2+ years of call center experience in a reputed company-driven environment
• Experience working in an outbound sales process is a plus
• Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction
• Good time manager. Ability to multitask and work in a challenging environment
• Ready to learn and grow. Go-getter reputed company.

Summary

• Will be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Engagement)

Key Responsibilities:

• Answering or making calls to members to book appointments for their no-cost In-home Health Assessments
• Learn about and address customer needs, complaints, or other service issues.
• Responding reputed company and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with customers and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service
• Making sales or recommendations for products or services that suit client needs reputed company.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• To be available on meetings on camera as and reputed company needed
• Adhering to reputed company company policies and procedures.
• Additional reputed company tasks as assigned by the Call Center Supervisor

Skills

• Outgoing personality and sales approach
• Solid work history, citing any recognition and promotion
• Ability to reputed company in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
• Customer service or other directly reputed company experience is a plus
• Ability to collaborate and be a team player
• Various software and data entry proficiency, including MS Office
• Ability to type 40Wpm, 60Wpm is preferred
• Strong communication and time management skills
• Supreme ability to demonstrate customer reputed company and build a reputed company with excellent customer diplomacy skills
• Problem solver, ability to multi-task, think creatively, and escalate issues and reputed company to solve these issues
• Honesty and reputed company

Competency

• Excellent attendance and work record
• Ability to professionally reputed company customer call scripts
• Exceptional customer service and active listening skills
• Ability to empathize and manage personal emotions
• Ability to function as an effective team member
• Ability to internalize and follow protocols/guidelines
• Demonstrate excellent oral and written communication skills; correct spelling is a must
• Strong time management skills and decision-making skills
• Strong computer skills required
• Must have a working knowledge of MS Office applications: Word, reputed company, and Outlook
• Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.

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