Entry-Level Digital Marketing & Social Media Customer Support Intern – CRM Campaign Management at arenaflex
About arenaflex
arenaflex is a global leader in entertainment, media, and immersive experiences. With a legacy of storytelling that spans nearly a century, arenaflex blends cutting‑edge technology with timeless creativity to deliver unforgettable moments to families worldwide. Our brands range from blockbuster studios and streaming platforms to theme parks and consumer products. As part of the arenaflex family, you’ll join a vibrant community of innovators who push the boundaries of digital engagement, data‑driven marketing, and customer experience.
Why This Role Matters
In today’s hyper‑connected world, social media is the front line of brand conversation. This internship places you at the heart of arenaflex’s Customer Relationship Management (CRM) team, where you will help shape how millions of fans discover, interact with, and fall in love with our stories. You’ll gain hands‑on experience in campaign planning, email marketing, data analysis, and cross‑functional collaboration—skills that are essential for a thriving career in digital marketing.
Key Responsibilities
- Campaign Coordination: Assist senior CRM managers in scheduling, executing, and monitoring multi‑channel marketing campaigns across email, social, and paid search.
- Creative Asset Management: Work with design teams to gather, organize, and upload assets (HTML templates, Photoshop files, Adobe XD mock‑ups) into marketing platforms such as Mailchimp and Constant Contact.
- Data Preparation & Segmentation: Pull, clean, and segment audience data using SQL or Prophet to ensure targeted messaging reaches the right fans at the right time.
- Performance Reporting: Generate daily and weekly campaign performance reports, highlighting key metrics (open rates, click‑through rates, conversion rates) and providing actionable insights.
- Quality Assurance: Conduct thorough QA testing of email renders, link functionality, and personalization tokens before launch.
- Cross‑Team Collaboration: Partner with content, product, and analytics teams to align messaging, share resources, and troubleshoot any campaign‑related issues.
- Customer Support on Social Channels: Monitor social media platforms for fan inquiries, respond promptly, and route complex issues to the appropriate internal teams.
- Process Improvement: Contribute ideas for streamlining workflow, automating repetitive tasks, and enhancing the overall efficiency of the CRM function.
Essential Qualifications & Skills
- Education: Currently enrolled in or recently graduated (within the past six months) from a Bachelor’s program in Marketing, Digital Media, Communications, or a related field.
- Technical Proficiency: Solid foundational knowledge of HTML and moderate experience with Adobe Photoshop. Familiarity with email marketing platforms (Mailchimp, Constant Contact) and basic SQL queries is highly desirable.
- Analytical Mindset: Ability to interpret campaign data, identify trends, and articulate findings in clear, concise reports.
- Communication Skills: Strong written and verbal communication, with a knack for crafting friendly, brand‑aligned responses on social media.
- Organizational Ability: Proven capacity to manage multiple tasks, prioritize effectively, and meet tight deadlines in a fast‑paced environment.
- Team Player: Comfortable collaborating with cross‑functional teams, sharing ideas openly, and building constructive relationships at all levels of the organization.
- Self‑Starter Attitude: Demonstrates initiative, adaptability, and a willingness to learn new tools and processes without constant supervision.
- Eligibility: Must be at least 18 years old, have unrestricted work authorization in the United States, and be able to commit to the full internship duration.
Preferred (Nice‑to‑Have) Skills
- Experience with project management tools such as Asana, Trello, or Jira.
- Familiarity with advanced marketing automation platforms (e.g., Marketo, HubSpot).
- Exposure to Adobe Creative Cloud suite beyond Photoshop—Illustrator, InDesign, or Adobe XD.
- Understanding of SEO, SEM, and paid social advertising fundamentals.
- Previous internship or volunteer experience in a digital marketing or customer support role.
What You’ll Gain
Beyond the day‑to‑day responsibilities, this internship offers a comprehensive learning experience:
- Mentorship: Direct guidance from seasoned CRM leaders who will help you refine your technical and strategic skill set.
- Hands‑On Projects: Real‑world campaigns that impact millions of fans, giving you a portfolio of work you can showcase to future employers.
- Professional Development: Access to internal training modules on data analytics, creative design, and brand storytelling.
- Networking: Opportunities to connect with professionals across marketing, product, analytics, and creative departments.
- Career Pathways: High‑performing interns are often considered for full‑time roles within arenaflex after graduation.
Compensation, Perks & Benefits
We value the contributions of our interns and offer a competitive hourly wage (approximately $21.70 per hour) along with a benefits package that may include:
- Medical, dental, and vision coverage (eligible interns)
- Paid time off and holiday leave
- Employee discount on arenaflex merchandise and experiences
- Access to on‑site fitness facilities, wellness programs, and free refreshments
- Professional development stipend for conferences, certifications, or coursework
- Transportation assistance or parking vouchers for Burbank, CA location
Work Environment & Culture at arenaflex
Our Burbank campus is a collaborative hub where creativity meets technology. The atmosphere is:
- Inclusive: arenaflex is an equal opportunity employer. We celebrate diversity and encourage applicants of all backgrounds, including veterans and individuals with disabilities.
- Dynamic: Projects evolve quickly, and you’ll be encouraged to adapt, experiment, and iterate.
- Supportive: Managers prioritize mentorship, regular feedback, and a healthy work‑life balance.
- Innovative: Cutting‑edge tools, data‑driven decision making, and a culture of continuous improvement are at the core of everything we do.
Application Process
Ready to launch your career with arenaflex? Follow these steps:
- Prepare a digital portfolio that showcases any marketing assets you’ve created—HTML email templates, Photoshop designs, website mock‑ups, or campaign analytics.
- Update your résumé to include relevant coursework, projects, and any prior internship experience.
- Gather the required documents: official transcript, a copy of your degree certificate (or proof of enrollment), a passport‑size photo, and a digital signature.
- Visit the application portal (link provided below) and complete the online form.
- Upload your portfolio URL, résumé, and supporting documents. Double‑check that all files are correctly attached.
- Submit your application and await a confirmation email. Our recruiting team will review your submission and contact you for the next steps, which may include a brief video interview and a skills assessment.
Closing Statement
If you are passionate about digital storytelling, eager to dive into the fast‑paced world of social media marketing, and ready to make a tangible impact on a global brand, arenaflex wants to hear from you. This internship is more than a line on your résumé—it’s a launchpad for a rewarding career in marketing, analytics, and brand management. Apply today and become part of a team that turns imagination into reality for audiences around the world.
Apply Now – Join arenaflex!
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