Customer Service & Hospitality Manager – Part‑Time Remote Guest Experience Leader for arenaflex Furnished Rentals

About arenaflex

arenaflex is a fast‑growing leader in the furnished‑housing market, providing premium short‑term and extended‑stay accommodations across major Midwestern cities. With a portfolio that now spans over 100 fully‑furnished units in vibrant downtown neighborhoods, arenaflex blends the comfort of home with the convenience of hotel‑style service. Our mission is to create seamless, memorable stays for every guest while empowering property partners with technology‑driven solutions. As we continue to expand our footprint, we are looking for passionate professionals who thrive in dynamic, customer‑centric environments to join our team.

Role Overview

We are seeking a dedicated Part‑Time Customer Service & Hospitality Manager to become a pivotal member of the arenaflex Hospitality team. This remote position requires a commitment of 20 hours per week, specifically from 1 pm to 5 pm CST, Wednesday through Sunday. The role is ideal for individuals who excel at multitasking, possess a keen eye for detail, and love solving problems in real time. You will be the primary point of contact for arenaflex guests, handling everything from reservation management to on‑the‑spot issue resolution, while collaborating closely with internal teams, property partners, and external vendors.

Key Responsibilities

• Guest Communication & Support: Respond to guest inquiries via messages, email, phone, and text within a five‑minute window, ensuring a friendly and efficient experience.
• Reservation Management: Review, modify, and confirm bookings, provide personalized suggestions, and maintain accurate reservation records in our digital system.
• Screening & Safety: Conduct thorough guest screening to uphold safety standards and comply with arenaflex and property‑partner policies.
• Issue Resolution: Field complaints, investigate root causes, and negotiate solutions that prioritize guest satisfaction while protecting arenaflex’s reputation.
• Maintenance Coordination: Log and track maintenance requests, liaise with the Field Team, vendors, and property partners to schedule timely repairs and lockout assistance.
• Operational Collaboration: Work hand‑in‑hand with arenaflex staff to synchronize turnover schedules, ensure property readiness, and support seamless handovers.
• Partner Relations: Serve as the main liaison for property partners, handling communications, addressing concerns, and fostering strong, collaborative relationships.
• Listing Management: Oversee the marketing of arenaflex listings on major platforms (including arenaflex, arenaflex, and arenaflex), updating photos, descriptions, and pricing as needed.
• Review Analysis: Monitor guest reviews, extract actionable insights, and work with cross‑functional teams to implement continuous improvement initiatives.
• Social Media & PR: Manage arenaflex’s social media presence, craft engaging content, and support periodic public‑relations activities to boost brand visibility.

Essential Qualifications

• Minimum two (2) years of proven experience in customer service, hospitality, or a closely related field.
• College diploma or equivalent education.
• Demonstrated ability to respond to guest communications within five minutes, showcasing exceptional responsiveness.
• Reliable smartphone, computer, and high‑speed internet connection available at all times.
• Strong track record of conflict resolution and the ability to negotiate win‑win outcomes.
• Ability to pass a comprehensive background check and provide 2‑3 professional references.
• Willingness to work five (5) days a week, including weekends and holidays, adhering to the specified shift schedule.

Preferred Qualifications

• Experience with short‑term rental platforms and familiarity with industry‑specific terminology.
• Previous exposure to property‑management software, channel managers, or CRM tools.
• Certification in hospitality management, customer experience, or related disciplines.
• Demonstrated ability to train or mentor junior staff members.
• Fluency in a second language, enhancing communication with a diverse guest base.

Core Skills & Competencies

• Communication Excellence: Clear, concise, and empathetic written and verbal communication.
• Organizational Mastery: Superior time‑management and the ability to juggle multiple tasks without sacrificing quality.
• Tech Savvy: Proficient navigation of web browsers, multiple apps, spreadsheets, word processors, and hospitality‑specific software.
• Analytical Mindset: Ability to interpret guest feedback, identify trends, and recommend data‑driven improvements.
• Team Collaboration: Comfortable working independently while also contributing to a cohesive, supportive team environment.
• Problem‑Solving Agility: Quick identification of issues and implementation of effective, lasting solutions.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Service & Hospitality Manager, you will have access to:

• Ongoing training modules covering advanced conflict resolution, digital hospitality tools, and data analytics.
• Mentorship from senior leaders in the arenaflex Hospitality division.
• Opportunities to transition into full‑time roles, such as Guest Experience Director or Operations Manager, as the company scales.
• Cross‑departmental projects that broaden your skill set and expose you to strategic business initiatives.
• Attendance at industry conferences and webinars to stay ahead of emerging trends in short‑term rentals and guest services.

Work Environment & Culture at arenaflex

Our remote‑first culture emphasizes flexibility, autonomy, and a strong sense of community. arenaflex values:

• Inclusivity: A workplace where diverse perspectives are celebrated and every voice matters.
• Innovation: Encouragement to experiment with new tools and processes that enhance the guest journey.
• Work‑Life Balance: Flexible scheduling that respects personal commitments while meeting business needs.
• Recognition: Regular acknowledgment of outstanding performance through awards, bonuses, and public shout‑outs.
• Collaboration: Virtual team‑building activities, weekly huddles, and an open‑door policy with leadership.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly rate starting at $20.00 per hour, reflective of experience and performance. Additional benefits include:

• Flexible schedule with the ability to work remotely from any location with reliable internet.
• Performance‑based bonuses and potential for wage growth as you demonstrate impact.
• Access to a comprehensive learning portal covering hospitality best practices, technology tools, and personal development.
• Paid time off for holidays and personal days, aligned with the part‑time nature of the role.
• Company‑provided equipment stipend to support a high‑quality home office setup.
• Health and wellness resources, including virtual fitness classes and mental‑health support.

How to Apply

If you are a motivated, detail‑oriented professional with a passion for delivering exceptional guest experiences, we want to hear from you. To be considered, please submit your resume and a brief cover letter that highlights:

• Your experience managing guest communications and resolving complex issues.
• Examples of how you have used technology to streamline hospitality operations.
• Why you are excited about joining arenaflex and contributing to our growing community.

During the application process, you will be asked two mandatory questions:

• Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously?
• Do you have availability from 1 pm‑5 pm CST Wednesday through Sunday?

Ready to make a difference? Click the link below to start your application journey with arenaflex.

Apply Job!

Join arenaflex Today

At arenaflex, every interaction matters. By joining our Hospitality team, you will play a crucial role in shaping memorable stays for travelers, supporting property partners, and driving the continued success of a leading furnished‑housing brand. We look forward to welcoming a proactive, customer‑focused individual who is eager to grow alongside us. Apply now and become part of a vibrant, forward‑thinking organization that values your talent and ambition.