Customer Service Representative - Work From Home (Multiple Locations) | 2026

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. They are seeking a motivated Customer Service Representative to manage customer relationships and provide a great customer experience in a high-volume environment.

Responsibilities

• Listen, assess, and understand client needs and questions using a consultative approach
• Finalize the participant's application through a structured process
• Accurately track and report outbound contact attempts and identify possible trends
• Follow all compliance regulations for service and application inquiries
• Identify the root cause of issues and effectively communicate solutions to participants
• Effectively and empathetically assists participants over the phone
• Works effectively in multiple internal systems to solve problems
• Show patience and kindness to deescalate concerned callers
• Ensure internal and external service levels are met in a timely and high-quality manner
• Receive direction and coaching to improve performance
• Other duties as assigned

Skills

• Technical proficiency: the ability to manage multiple open computer windows, use Microsoft Office, and learn new computer systems
• Ability to read, analyze, and interpret documents and detailed correspondence, procedure manuals, and applications
• Must be able to complete a paid intensive training program and pass a final test; training covers computer systems, Medicare, enrollment, fundamentals of a Health Reimbursement Account (HRA), compliance regulations, and application processes
• High school diploma or equivalent required
• Ability to work varying shifts/hours/days
• Mandatory overtime may be required
• Distraction-Free Environment - All applicants will be required to have a separate confidential and distraction-free workspace so you can focus on delivering excellent customer service to our participants
• Internet - The applicant will secure and be responsible for paying their own internet expenses including a minimum upload speed 10 MB/s, and a minimum download speed 100 MB/s
• You will be required to have a personal smart phone or other device able to authenticate to a Virtual Private Network (available via application download)
• Proven success in customer service and/or consultative sales environment preferred

Benefits

• Eligible for OT when required during peak season
• Remote work opportunity (eligibility requirements to work from home must be met)
• Eligible for the WTW 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts program
• Any other benefits required by law
• Equipment provided!

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