[Remote] Customer Service Coordinator
Note: The job is a remote job and is open to candidates in USA. CBRE is a company that values creativity, innovation, and partnership, and they are seeking a Customer Service Coordinator. In this role, you will provide information and resolve day-to-day issues in response to inquiries about products and services, while supporting customer inquiries and concerns through various communication channels.
Responsibilities
- Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary
- Generate and follow up on service request work orders for completion
- Schedule meetings and coordinate logistics as needed
- Update company systems, customer service databases, and spreadsheets
- Contact customers for updated information, as necessary
- Run and distribute various ad hoc reports for review
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge
- Suggest improvements to existing processes and solutions to improve the efficiency of the team
- Evaluate and select solutions from established options
- Impact through clearly defined duties, methods, and tasks are described in detail
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion
- Deliver own output by following defined procedures and processes under close supervision
Skills
- High School Diploma or equivalent experience with up to 2 years of job-related experience
- Ability to follow basic work routines and standards in the application of work
- Communication skills to exchange straightforward information
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
- Strong organizational skills with an inquisitive approach
- Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Pet Insurance
- 401k Match programs
- 401(K)
- Life insurance
Company Overview