[Remote] Online Experience Analyst - The Company Store
Note: The job is a remote job and is open to candidates in USA. The Home Depot is seeking an Online Experience Analyst to support the delivery and optimization of a seamless digital customer experience. This role focuses on analyzing customer data and executing programs to enhance engagement and satisfaction across the customer journey.
Responsibilities
- Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems
- Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories
- Execute system changes for promotional activity
- Execute taxonomy changes in the system necessary to support new onboarding and business changes
Skills
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
- Experience managing multiple projects simultaneously across diverse groups, including UX design, creative, IT web development, and QA
- Experience with cross-collaboration in a face-paced agile/scrum environment with site merchandising, web development engineers and user experience design teams to deliver new customer features and experiences on time and within budget
- Experience identifying goals, metrics and analytics to measure product value
- Experience conducting user research and testing to understand needs
- Experience conducting competitive research and analysis
- Hands-on experience with Adobe Analytics and/or ContentSquare
- Experience with product and site review platforms like Bazaarvoice, PowerReviews, Yotpo, Sitejabber, Trustpilot, or similar
- Familiarity with A/B testing, personalization and user research platforms such as Dynamic Yield, Optimizely, User Testing or something similar
- Analytical mindset with the ability to communicate multiple data sources in a clear and actionable way
Company Overview