Part-Time Data Entry & Customer Support Specialist – Call Center, Advertising Platforms, SQL, Business Solutions – $32/hr at arenaflex

About arenaflex – Innovating the Future of Digital Advertising

arenaflex is a global leader in digital advertising, data‑driven marketing solutions, and cloud‑based platforms. With a presence in more than 100 countries, we empower businesses of every size to reach their audiences through intelligent, scalable, and secure technology. Our mission is to make information accessible, actionable, and impactful for marketers, advertisers, and end‑users alike. As part of our continued growth, we are expanding the Global Partnerships team and looking for motivated individuals who thrive in fast‑paced environments and love helping customers succeed.

Why This Role Matters

The Data Entry & Customer Support Specialist is a critical bridge between our partners and the sophisticated advertising ecosystem we provide. In this part‑time role, you will support distributors, assist with business development initiatives, and ensure that our advertising platforms run smoothly for a diverse set of clients. Your work will directly influence the efficiency of campaign management, the quality of data insights, and the overall satisfaction of our global merchant community.

Key Responsibilities

• Provide responsive phone‑based support to business customers, addressing inquiries related to campaign setup, performance reporting, and platform navigation.
• Enter, validate, and maintain high‑volume data sets across multiple advertising products, ensuring accuracy and compliance with internal standards.
• Collaborate with the Global Partnerships team to identify new business opportunities and assist distributors in expanding their reach using arenaflex’s advertising solutions.
• Monitor and achieve service level agreements (SLAs) by tracking customer satisfaction, response times, and resolution rates.
• Support the implementation and optimization of arenaflex’s automated advertising platforms, offering technical guidance and best‑practice recommendations.
• Contribute to process improvement initiatives by documenting workflow bottlenecks, suggesting automation opportunities, and participating in cross‑functional brainstorming sessions.
• Deliver clear, concise, and professional communication to both technical and non‑technical stakeholders, translating complex concepts into understandable language.
• Maintain up‑to‑date knowledge of industry trends, platform updates, and competitive landscape to provide informed assistance.

Essential Qualifications

• Education: Bachelor’s degree or equivalent practical experience.
• Experience: Minimum 1 year of experience in account management, project coordination, or a related customer‑facing role.
• Technical Skills: Familiarity with SQL for data extraction and basic analysis.
• Platform Knowledge: Understanding of web‑based advertising platforms, including campaign structures, ad formats (display, video, mobile), and performance metrics.
• Communication: Excellent verbal and written communication skills, with a proven ability to convey technical information to diverse audiences.
• Teamwork: Demonstrated ability to work effectively in a collaborative, fast‑changing environment.

Preferred Qualifications

• Experience with arenaflex’s advertising products (formerly known as Google Ads, AdMob, DV360) or similar programmatic platforms.
• Background in automating business processes, such as using scripting or workflow tools to streamline data entry tasks.
• Exposure to digital marketing concepts, including keyword targeting, audience segmentation, and conversion tracking.
• Prior experience in a call‑center or customer‑support setting, especially handling high‑volume inbound queries.
• Ability to quickly learn new software interfaces and adapt to evolving product roadmaps.

Core Skills & Competencies

• Analytical Mindset: Ability to interpret data trends, spot anomalies, and suggest actionable improvements.
• Detail Orientation: Precision in data entry and a commitment to maintaining data integrity.
• Problem‑Solving: Proactive approach to troubleshooting technical issues and escalating when necessary.
• Customer‑Centric Attitude: Passion for delivering exceptional service and building lasting relationships.
• Adaptability: Comfort with shifting priorities, new product releases, and evolving business goals.
• Time Management: Efficiently balance multiple tasks while meeting deadlines and SLA commitments.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Data Entry & Customer Support Specialist, you will have access to:

• Structured mentorship programs pairing you with seasoned professionals across product, engineering, and sales teams.
• Online learning portals offering courses on data analytics, SQL, digital advertising, and cloud technologies.
• Opportunities to transition into full‑time roles such as Account Manager, Campaign Strategist, or Business Analyst based on performance and interest.
• Regular internal hackathons and innovation challenges that encourage creative thinking and cross‑department collaboration.
• Attendance at industry conferences and webinars to stay ahead of emerging trends in programmatic advertising and AI‑driven marketing.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Innovation, Inclusion, and Impact. We celebrate diverse perspectives, encourage continuous learning, and empower every employee to make a tangible difference. Whether you are working from our Kentucky office or remotely, you will experience:

• A supportive, collaborative atmosphere where ideas are shared openly.
• Flexible scheduling to accommodate part‑time commitments and personal responsibilities.
• Regular team‑building events, virtual coffee chats, and wellness initiatives.
• Commitment to equal opportunity employment—arenaflex welcomes applicants of all backgrounds, including veterans, individuals with disabilities, and members of underrepresented groups.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $32 per hour, along with a comprehensive benefits package that includes:

• Health, dental, and vision insurance options.
• Retirement savings plan with company matching contributions.
• Paid time off, holidays, and sick leave.
• Employee assistance program (EAP) for mental health and personal support.
• Access to discounted or free arenaflex products and services.
• Professional development stipend for courses, certifications, or conferences.
• Recognition programs that celebrate outstanding performance and innovation.

How to Apply

If you are enthusiastic about data, love helping customers succeed, and want to be part of a forward‑thinking tech leader, we want to hear from you. Submit your application today and start your journey with arenaflex!

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