Customer Support Specialist – Contract Management & Service Lifecycle – Global Manufacturing & Engineering Operations (Contract)

About arenaflex – Pioneering Sustainable Turbocharging Solutions

arenaflex stands at the forefront of the turbocharging industry, building on a legacy that spans more than a century of engineering excellence. Our heritage, rooted in the evolution of high‑performance turbo systems, has been transformed into a modern, sustainability‑driven portfolio that helps customers transition to greener, more efficient industrial processes. Operating in a truly international environment, arenaflex combines cutting‑edge technology, deep technical expertise, and a culture of continuous innovation to deliver smart solutions that power the future.

Our commitment to diversity, inclusion, and the celebration of individual differences fuels a collaborative workplace where every voice matters. Whether you are joining a bustling hub in India or collaborating with colleagues across continents, you will be part of a dynamic team that values curiosity, accountability, and the relentless pursuit of excellence.

Role Overview – Customer Support Specialist (Contract Management)

arenaflex’s Central Operations Team is expanding its global footprint and is seeking a dedicated Customer Support Specialist based in India. In this role, you will act as the linchpin for contract management across arenaflex’s worldwide network, ensuring that agreements are accurately set up, maintained, and optimized to deliver maximum value to our customers. You will work closely with sales, engineering, service, and finance teams, providing the expertise and operational support needed to keep our contract lifecycle seamless and compliant.

Key Responsibilities

• Contract Setup & Maintenance: Configure new Multi‑Machinery Agreements (MMA) in the arenaflex Turbocharging (ATURB) system, translating signed contracts into actionable system entries that reflect agreed‑upon scopes, materials, and service packages.
• Annual Updates: Perform yearly reviews and updates of MMA agreements, incorporating any changes in scope, material specifications, or service offerings to ensure ongoing alignment with customer expectations.
• Data Integrity & Clean‑up: Conduct regular data cleansing activities within ATURB, guaranteeing that contract records are accurate, complete, and audit‑ready.
• Service Recommendations: Generate periodic service recommendations based on each customer’s maintenance budget, leveraging historical data and predictive insights to propose optimal service plans.
• Budget Creation: Develop detailed maintenance budgets for MMA customers using the yearly maintenance scheduler and feedback from prior service jobs, ensuring transparent cost structures.
• Lifecycle Care Support: Assist in the configuration and calculation of Turb Lifecycle Care and Turbo Marine Care programs, aligning them with contractual terms and customer needs.
• SAP S/4HANA Project Execution: Collaborate with the SAP team to support the execution of contract‑related projects, ensuring data consistency and seamless integration across enterprise systems.
• Stakeholder Coordination: Serve as the primary point of contact for internal and external stakeholders across multiple geographies, facilitating clear communication and swift issue resolution.
• Continuous Improvement: Identify opportunities to streamline contract management processes, propose enhancements, and participate in training initiatives to keep the team at the cutting edge of industry best practices.

Essential Qualifications

• Education: Bachelor’s degree in Business Administration, Engineering, or a related discipline from a recognized university.
• Experience: Minimum of 5 years of proven experience in global customer support, preferably within a manufacturing, heavy‑engineering, or industrial technology environment.
• Language Proficiency: Fluent English (both written and spoken) is mandatory; additional language skills are a strong advantage.
• Technical Tools: Demonstrated proficiency with Microsoft Office 365 suite, especially Excel for data analysis and PowerPoint for presentation preparation.
• Contract Management Acumen: Hands‑on experience with contract lifecycle management systems (e.g., ATURB, SAP S/4HANA) and a solid understanding of service‑based agreements.

Preferred Qualifications & Additional Skills

• Experience working in a multinational, matrix‑organized environment with cross‑functional teams.
• Familiarity with turbocharging technology, industrial maintenance cycles, or related engineering concepts.
• Project management certification (e.g., PMP, PRINCE2) or formal training in process improvement methodologies such as Lean or Six Sigma.
• Strong analytical mindset with the ability to interpret complex data sets and translate them into actionable recommendations.
• Excellent interpersonal and communication skills, capable of influencing stakeholders at all organizational levels.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine passion for delivering exceptional service and building lasting relationships with customers.
• Adaptability: Ability to switch quickly between tasks, manage competing priorities, and thrive in a fast‑paced, ever‑changing environment.
• Detail Orientation: Meticulous attention to detail when handling contract data, budgets, and compliance requirements.
• Collaboration: Proven ability to work effectively with diverse teams across different time zones and cultural backgrounds.
• Problem‑Solving: Proactive approach to identifying issues, developing solutions, and driving continuous improvement.
• Technology Savvy: Comfort with ERP systems, especially SAP S/4HANA, and a willingness to adopt new digital tools that enhance productivity.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Support Specialist, you will have access to:

• Structured onboarding and role‑specific training programs that accelerate your mastery of contract management tools and processes.
• Mentorship from senior leaders in the Central Operations Team, providing guidance on career pathways within arenaflex’s global network.
• Opportunities to participate in cross‑functional projects, gaining exposure to engineering, sales, finance, and digital transformation initiatives.
• Support for certifications and continuous education, including tuition reimbursement for relevant courses and workshops.
• A clear promotion trajectory that can lead to senior contract management, regional operations leadership, or strategic customer experience roles.

Compensation, Perks & Benefits

While specific salary details will be discussed during the interview process, arenaflex offers a competitive compensation package that includes:

• Base salary aligned with market benchmarks for the Indian technology and manufacturing sector.
• Performance‑based bonuses tied to individual and team achievements.
• Comprehensive health insurance covering medical, dental, and vision for you and eligible dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Flexible work arrangements, including remote‑work options where feasible.
• Employee assistance programs, wellness initiatives, and access to on‑site fitness facilities at major arenaflex locations.
• Technology stipend for home office setup and continuous learning resources.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and innovative workplace where diversity of thought is celebrated. Our core values—Integrity, Excellence, Innovation, and Respect—guide every interaction, from boardroom strategy sessions to day‑to‑day operations. Employees enjoy:

• A vibrant, multicultural community that encourages knowledge sharing across borders.
• Regular team‑building events, both virtual and in‑person, that strengthen bonds and promote a sense of belonging.
• Open‑door communication channels that empower employees to voice ideas and feedback directly to senior leadership.
• Recognition programs that highlight outstanding contributions and celebrate milestones.
• Commitment to sustainability, with initiatives that reduce environmental impact and promote responsible engineering practices.

Application Process & Next Steps

If you are ready to join arenaflex’s mission to drive sustainable industrial transformation and possess the expertise to manage complex contract lifecycles, we want to hear from you. To apply, please submit your updated resume and a cover letter outlining your relevant experience and why you are passionate about supporting arenaflex’s customers.

We review applications on a rolling basis and will contact qualified candidates to schedule an interview. For more information about arenaflex’s privacy practices, please visit our Data Privacy Statement.

Take the Next Step – Join arenaflex Today!

At arenaflex, you will be part of a forward‑thinking organization that values your talent, encourages your growth, and rewards your contributions. Embrace the opportunity to shape the future of turbocharging technology while advancing your career in a supportive, globally‑connected environment.

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