SSO Key Account Manager (Northeast)

We are seeking a Key Account Manager (KAM) to join our Service Sales Organization (SSO) within the Americas. This role plays a critical part in supporting and retaining strategic customer relationships while driving contract renewals, revenue growth, and long‑term account success. This position is open to candidates located in the Northeast United States to support key regional accounts. As a Key Account Manager, you will manage a portfolio of strategic accounts, along with a defined set of regional customers, with end‑to‑end ownership across the customer lifecycle. This includes renewal planning and execution, contract governance, customer engagement, and coordination with cross‑functional partners to ensure customer commitments are met and value is delivered. The KAM is accountable for: Customer retention and renewal execution Revenue growth within assigned accounts Strategic account planning and governance Executive‑level customer engagement and escalation management This role is well suited for candidates who are ready to take full ownership of strategic customer relationships and drive renewal outcomes independently

Key Responsibilities

Own and manage assigned strategic and regional customer accounts, service as the primary point of accountability across the customer lifecycle Lead and execute end-to-end renewal planning and execution in alignment with SSO renewal governance, QMS procedures, and established timelines Develop and maintain strategic account plans focused on customer retention, revenue growth, and mitigation of renewal or utilization risk Facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings to review performance, compliance, and future opportunities Build and maintain strong relationships with customer stakeholders, including operational, procurement, and executive leadership Coordinate cross-functionally with Service Delivery, Finance, Legal, and Sales Leadership to ensure customer commitments are met and issues are resolved Develop pricing strategies, prepare renewal proposals, and negotiate contract terms in alignment with business guidelines Manage post-sales activities including quotes, contract extensions, customer re-engagement, and lifecycle follow-up Maintain accurate pipeline, renewal opportunities, forecasting, and activity logging in Dynamics Achieve assigned revenue targets and KPIs while supporting continuous improvement initiatives aligned to RBS (Ralliant Business System)

Qualifications

Required Experience & SkillsDemonstrated success in a customer-facing role within Tektronix or a similar environment, managing complex customer relationships Experience supporting contract renewals, customer retention, or post-sales account management Strong understanding of SSO service offerings, renewal processes, or customer lifecycle workflows (direct or adjacent experience) Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment Strong collaboration skills with the ability to work effectively across functions Effective written and verbal communication skills, including experience presenting to customers or internal stakeholders Systems & ToolsExperience working with Dynamics CRM (or demonstrated ability to quickly adapt to CRM systems) Working knowledge of SSO tools such as CalWeb, quoting tools, or reporting systems is preferred but not required PreferredExperience leading or supporting QBRs, renewal planning, or customer governance meetings Experience negotiating pricing, scope, or contract terms Strong analytical skills with proficiency in Excel and PowerPoint Exposure to RBS principles or continuous improvement initiatives #LI-TD1 Ralliant Corporation Overview Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. About Tektronix Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected]. Apply To This Job