Experienced Remote Systems Engineer – AWS Security Physical Access Control Infrastructure (PACS) Automation & Operations
Join arenaflex: Build the Future of Secure Cloud Infrastructure from Anywhere
Are you a driven systems engineering professional who thrives on reverse engineering complex challenges, automating mission-critical infrastructure, and delivering exceptional operational excellence? arenaflex is seeking a talented, self-motivated engineer to join our elite AWS Security Operations Center (SOC) Systems Engineering team. In this role, you will take ownership of our Physical Access Control System (PACS) and play a pivotal part in designing, automating, and scaling robust infrastructure that supports thousands of internal partners across a globally distributed environment.
This is more than a job—it's an opportunity to engineer solutions at scale, push the boundaries of automation, and contribute to one of the most security-critical systems within a leading-edge cloud organization. If you have a passion for digging deep into problems, building elegant automated workflows, and continuously raising the bar for engineering quality, arenaflex wants to hear from you.
About arenaflex and the AWS Security Organization
arenaflex partners with global technology leaders to deliver secure, scalable, and resilient cloud infrastructure. Our collaboration with the AWS Security organization places us at the forefront of physical and digital security innovation. Within arenaflex, the AWS SOC Systems Engineering team is responsible for providing physical security systems that enable internal clients to perform their jobs safely, securely, and with unwavering trust in the underlying technology.
As our services grow and expand, so does our team. We bring together a high degree of technical acumen while remaining committed to continuous learning. The most exceptional aspect of our culture is the way team members uplift one another—celebrating diverse perspectives, encouraging curiosity, and consistently raising the bar in everything we do. When you join arenaflex, you join a community of builders, innovators, and problem-solvers.
Key Responsibilities
As a Systems Engineer on the arenaflex AWS Security team, you will be responsible for the overall health, performance, and continuous improvement of our Physical Access Control System. Your day-to-day work will blend deep technical troubleshooting with strategic automation initiatives.
- System Health and Performance: Monitor service availability, create and maintain health and performance metrics, and ensure the PACS operates at peak efficiency across distributed environments.
- Customer Partnership: Work closely with internal clients to understand their operational challenges and provide thoughtful, scalable solutions tailored to their needs.
- Automation Excellence: Design, develop, and deploy automation scripts to streamline routine tasks, enabling the team to be fast, agile, and focused on high-impact work.
- Legacy Modernization: Replace legacy servers and upgrade our Lenel environment to improve system stability, reduce technical debt, and support downstream applications requiring higher availability.
- Certificate and License Management: Engineer advanced, automated solutions for certificate rotation and license upgrades that are seamless for end users and reduce manual overhead for the team.
- Architecture and Design: Architect modern solutions for running PACS at scale, including preparing current systems for company-wide improvements and designing new automated deployment pipelines.
- Security and Compliance: Perform regular system maintenance, apply patches, and execute security compliance activities to meet and exceed organizational standards.
- On-Call Participation: Participate in a 24/7 on-call rotation to support the operational continuity of this critical service.
- Documentation: Produce and maintain comprehensive documentation for production systems, processes, and runbooks to support knowledge sharing and operational excellence.
A Day in the Life
No two days are alike on the arenaflex AWS SOC Systems Engineering team. On a typical day, you might begin by reviewing system health dashboards, triaging alerts, and addressing any anomalies that arise. You could spend the morning deep-diving into an unusual performance issue—tracing it through logs, reverse engineering existing solutions, and collaborating with partners to identify the root cause. By afternoon, you might be designing a new automated deployment pipeline using PowerShell or Python, or working alongside teammates to prepare our infrastructure for a company-wide upgrade.
In the coming months, our focus is on reducing technical debt by replacing legacy servers, upgrading the Lenel platform, and building modern monitoring capabilities. Engineers will have the opportunity to architect innovative deployment solutions and refresh how we observe and respond to system behavior. The work you do will directly influence the safety, security, and operational efficiency of one of the most critical systems within arenaflex.
Essential Qualifications
To succeed in this role, candidates must meet the following basic qualifications:
- Bachelor's degree in a related field, OR 5+ years of relevant professional experience
- 5+ years of experience administering and supporting Windows Server environments
- 3+ years of experience with virtualization technologies (Hyper-V, VMware, or similar)
- 3+ years of experience with relational databases (SQL Server, MySQL, PostgreSQL, or similar)
- 2+ years of scripting experience—PowerShell strongly preferred; Python, Bash, Perl, or Ruby also acceptable
- U.S. Citizenship is required for this position
Preferred Qualifications
The following qualifications will distinguish top candidates:
- Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field
- 5+ years of experience in Networking, with strong understanding of fundamental principles and proven ability to troubleshoot connectivity issues
- 3+ years of hands-on experience with AWS Services such as S3, EC2, VPC, and related offerings
- 3+ years of experience working with Physical Access Control Systems (Lenel, RedCloud, or similar platforms)
- 1+ years of experience with Linux systems administration and/or related development
- Demonstrated ability to troubleshoot and identify the root cause of complex issues, often through reverse engineering
- Strong oral and written communication skills, with the ability to translate technical concepts for diverse audiences
- Proven experience creating and maintaining documentation for production systems
- Experience operating in 24/7 production environments
- A track record of exceeding organizational leadership principles and demonstrating exceptional functional and technical depth
Skills and Competencies for Success
Beyond technical expertise, successful candidates will demonstrate the following competencies:
- Analytical Thinking: The ability to break down complex problems, identify patterns, and develop innovative solutions through systematic investigation.
- Automation Mindset: A relentless focus on eliminating manual work through well-designed scripts, tools, and processes.
- Collaboration: Comfort working cross-functionally with internal clients, security teams, and infrastructure engineers to deliver shared outcomes.
- Curiosity and Continuous Learning: A growth-oriented attitude and commitment to staying current with emerging technologies and best practices.
- Operational Discipline: A methodical approach to incident response, system maintenance, and change management.
- Customer Obsession: A genuine desire to understand partner needs and deliver solutions that exceed expectations.
Career Growth and Learning Opportunities at arenaflex
At arenaflex, we are deeply committed to your professional development. Our team embraces a culture of mentorship and knowledge sharing, with a diverse mix of experience levels and tenures that creates a rich learning environment. We assign projects strategically—based on what will help each team member grow into a more well-rounded engineer capable of tackling increasingly complex challenges.
You will have access to ongoing learning experiences, including internal conferences, technical training programs, and communities of practice. Our ten employee-led affinity groups, with more than 40,000 members across 190+ chapters globally, provide additional avenues for connection, growth, and advocacy. arenaflex also hosts signature events like Conversations on Race and Ethnicity (CORE) and AmazeCon, which celebrate diversity and foster inclusive dialogue across the organization.
Work Environment and Company Culture
arenaflex fosters a culture built on sixteen foundational Leadership Principles that guide how we work, lead, and innovate. These principles—ranging from "Customer Obsession" to "Earn Trust" to "Insist on the Highest Standards"—remind team members to seek diverse perspectives, stay curious, and act with integrity in everything they do.
We believe that diverse teams build better products and stronger communities. arenaflex is an equal opportunity employer that embraces inclusion and actively works to build a workforce reflective of the customers and communities we serve.
We understand the importance of work-life harmony. While availability during the AWS SOC's 24/7/365 operation is essential for scalability, we also recognize that maintaining a healthy balance between personal and professional life is critical to your happiness and success. We encourage team members to use personal time as needed to cultivate this balance and promote a productive, well-rounded life—both in and outside of work.
This role is remote, giving you the flexibility to work from a location that supports your productivity and well-being, while remaining closely connected to a high-performing team that values collaboration and mutual support.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, with an expected hourly rate of $35–$45, commensurate with experience and qualifications. Beyond base compensation, we provide a comprehensive benefits suite designed to support your health, financial security, and family needs:
- Health Insurance: Multiple medical plan options, including Health Savings Accounts with employer contributions, and access to network providers for high-quality regional care.
- Specialized Health Support: Personalized support for cancer, diabetes, physical therapy, fertility treatment, and family-building services through select plans.
- Mental Health Resources: A robust Employee Assistance Program providing mental health support at no cost to you.
- Dental and Vision: Comprehensive dental and vision insurance options, plus flexible spending accounts for health and dependent care.
- Retirement Savings: A 401(k) plan with employer matching and a wide range of investment options to help you achieve your long-term financial goals.
- Life and Disability Insurance: Company-paid basic life insurance and accidental death and dismemberment coverage, with options to enroll in additional coverage for you and your dependents. Company-paid short-term and long-term disability insurance is also provided.
- Parental Leave: A variety of fully paid maternity and parental leave options for parents before and after the birth or adoption of a child, including our Leave Share option and Ramp Back program to support your transition back to work.
- Paid Time Off: Generous paid time off in addition to company-paid holidays, allowing you to recharge and maintain balance.
- Employee Discounts: Access to exclusive discounts across a range of products and services.
Benefits may vary based on your location, scheduled hours, length of service, and employment status. Our team is happy to discuss the specific details of our benefits package during the interview process.
Why You Should Apply
This is your opportunity to join a team that is redefining what operational excellence looks like in physical security infrastructure. At arenaflex, you will work on challenging, meaningful problems alongside some of the brightest engineers in the industry. You will have the autonomy to design and implement automation solutions that have a real, measurable impact on the safety and security of a global organization. You will grow professionally, supported by a culture that values curiosity, mentorship, and continuous improvement.
If you are a systems engineer who loves reverse engineering tough problems, automating the manual, and partnering with customers to deliver exceptional service, we encourage you to apply today. Bring your expertise, your curiosity, and your drive—and help us build the secure, scalable, automated future of PACS infrastructure at arenaflex.