Remote Product Manager – Customer Service Platform & Data Entry Operations | $28‑$35/hr | Work‑From‑Home at arenaflex

About arenaflex

arenaflex is a global leader in streaming entertainment, delivering movies, series, documentaries, and interactive experiences to more than 200 million subscribers worldwide. Our mission is to remove every barrier between a viewer and the content they love, and we achieve that by combining cutting‑edge technology with a relentless focus on customer delight. As a fully remote‑first organization, arenaflex empowers talent from every corner of the globe to collaborate, innovate, and grow without the constraints of a traditional office. Whether you’re joining from Arkansas, a bustling city, or a quiet home office, you’ll be part of a vibrant, inclusive community that values creativity, curiosity, and the relentless pursuit of excellence.

Role Overview

We are seeking an experienced Product Manager – Customer Service Platform to lead the design, development, and delivery of our next‑generation contact‑center and data‑entry solutions. This senior‑level, cross‑functional role will partner with engineering, design, data science, and external vendor teams to create a seamless, high‑impact experience for both customers and support agents. While the position does not include direct reports, you will wield significant influence over product strategy, roadmap prioritization, and execution, shaping the future of arenaflex’s customer service ecosystem.

Key Responsibilities

• Define and own the product vision, roadmap, and feature set for the arenaflex contact‑center platform, including new feature intake, UI enhancements, data pipelines, APIs, and integrations with internal tools.
• Collaborate closely with external vendors to evaluate, select, and integrate third‑party solutions that align with arenaflex’s strategic goals.
• Gather and translate business requirements, user stories, and acceptance criteria into clear, actionable specifications for engineering and design teams.
• Prioritize backlog items based on data‑driven insights, customer impact, and technical feasibility, ensuring alignment with broader company objectives.
• Facilitate risk assessment, mitigation planning, and issue resolution across cross‑functional teams, maintaining momentum and transparency throughout the product lifecycle.
• Partner with the Customer Service (CS) organization to understand regional support nuances, cultural differences, and evolving agent workflows, incorporating these insights into product decisions.
• Lead product discovery workshops, prototype reviews, and usability testing sessions to validate concepts and drive iterative improvement.
• Own the launch strategy for new features, coordinating go‑to‑market plans, training materials, and post‑launch performance monitoring.
• Champion arenaflex’s unique culture by embodying our values in every interaction, fostering collaboration, and promoting a customer‑first mindset.

Essential Qualifications

• 4+ years of product management experience delivering consumer‑facing or internal-facing SaaS solutions, preferably in the contact‑center, CCaaS, CPaaS, UCaaS, or CRM space.
• Proven ability to make data‑informed decisions, balancing quantitative metrics with qualitative user feedback.
• Demonstrated track record of shipping products that measurably improve customer and agent experiences (e.g., reduced handling time, increased satisfaction scores).
• Exceptional written and verbal communication skills, with the ability to craft compelling presentations, influence senior stakeholders, and build trust across dispersed teams.
• Strong analytical mindset, comfortable working with large data sets, defining KPIs, and interpreting trends to guide product direction.
• Experience managing complex integrations with external vendors and third‑party platforms, including contract negotiation and SLA oversight.
• Ability to thrive in a fast‑paced, remote environment, demonstrating self‑direction, proactive problem‑solving, and effective time management.

Preferred Qualifications

• Background in building or scaling global, multi‑language support platforms, with sensitivity to regional regulatory and cultural considerations.
• Hands‑on experience with Agile methodologies, Scrum ceremonies, and product discovery frameworks such as Design Thinking or Jobs‑to‑Be‑Done.
• Familiarity with modern data engineering concepts, including event‑driven architectures, streaming pipelines, and API‑first design.
• Previous exposure to remote‑first companies or distributed product teams, showcasing an ability to lead without direct authority.
• Advanced degree in Business, Computer Science, Human‑Computer Interaction, or a related field (MBA or MS preferred).

Core Skills & Competencies

• Strategic Vision: Ability to see the big picture, anticipate market shifts, and align product initiatives with long‑term business goals.
• Customer Empathy: Deep understanding of both end‑user and support‑agent pain points, translating empathy into actionable product improvements.
• Collaboration: Skilled at fostering cross‑functional partnerships, mediating conflicting priorities, and driving consensus.
• Technical Fluency: Comfortable discussing architecture, APIs, data models, and security considerations with engineering teams.
• Analytical Rigor: Proficiency with analytics tools (e.g., SQL, Looker, Tableau) to surface insights and measure impact.
• Influence Without Authority: Demonstrated ability to lead initiatives, motivate stakeholders, and achieve outcomes without direct reports.
• Adaptability: Resilience in navigating ambiguity, shifting priorities, and evolving market dynamics.

Career Growth & Learning Opportunities

At arenaflex, product managers are encouraged to expand their expertise through a variety of development pathways. You will have access to:

• Mentorship programs pairing you with senior leaders across product, engineering, and design.
• Annual learning stipends for conferences, certifications, or coursework related to product strategy, data analytics, or emerging technologies.
• Opportunities to lead high‑visibility, cross‑regional initiatives that can fast‑track you to senior product leadership roles.
• Rotational assignments that allow you to explore adjacent domains such as content recommendation, personalization, or platform engineering.

Work Environment & Culture

arenaflex’s remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. Our teams operate across time zones, using collaborative tools like Slack, Miro, and Asana to stay connected. We celebrate diversity, encourage open dialogue, and provide a supportive environment where every voice matters. Regular virtual “culture days,” wellness challenges, and community‑building events help maintain a sense of belonging, even when you’re miles apart from your teammates.

Compensation, Benefits & Perks

We offer a competitive hourly rate of $28‑$35 per hour, commensurate with experience and location. In addition to base compensation, arenaflex provides:

• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid time off, including holidays, sick days, and a flexible vacation policy.
• Retirement savings plans with company matching contributions.
• Home office stipend to equip your workspace with ergonomic furniture, high‑speed internet, and essential tech.
• Wellness programs, mental‑health resources, and employee assistance services.
• Performance‑based bonuses and equity participation, allowing you to share in arenaflex’s long‑term success.

How to Apply

If you are passionate about shaping the future of customer service technology and thrive in a dynamic, remote environment, we want to hear from you. Submit your resume, a concise cover letter outlining your relevant experience, and any product portfolios or case studies that showcase your impact.

Apply Now

Join arenaflex Today

At arenaflex, you’ll be part of a mission‑driven organization that puts the viewer first, while empowering the people who support them. Your work will directly influence how millions of customers experience our platform, making every interaction smoother, faster, and more delightful. Take the next step in your career and help us build the future of entertainment support. Apply today and become a catalyst for change at arenaflex.