[Remote] Reservations Coordinator (Hotel)
Note: The job is a remote job and is open to candidates in USA. Howard Financial Services is conducting a search for a Reservations Coordinator on behalf of Callicoon Hills, a boutique hotel and event venue in the Catskills. The selected candidate will manage day-to-day reservation operations, ensuring smooth coordination for guest inquiries, group bookings, and event logistics.
Responsibilities
- Own day-to-day reservation management: new bookings, modifications, cancellations, confirmations, and guest inquiries
- Coordinate group room blocks from setup through cutoff — including guest lists, updates, and rooming list management
- Process refund requests, billing adjustments, and reservation corrections with accuracy and professionalism
- Support lodging logistics for weddings, corporate groups, retreats, and other on-property events
- Serve as a reliable communication bridge between remote reservation activity and the on-property team — ensuring arrival notes, special requests, and event details don't fall through the cracks
- Maintain clean, accurate records across the hotel's reservation and property management systems
- Handle pre-arrival guest communications, including confirmations and logistical follow-ups
- Troubleshoot reservation issues proactively, with a calm, service-first approach
- Pitch in on broader reservations, events, and guest experience support as the team needs
Skills
- Hands-on hospitality experience — boutique hotel, resort, or independent property strongly preferred
- Experience with Mews (our PMS) strongly preferred
- Familiarity with group room blocks, event lodging, or wedding/retreat coordination is a real plus
- Comfortable working independently in a remote environment while staying tightly connected to an on-property team
- Strong written communication and a polished, professional guest-facing tone
- Highly organized and detail-oriented — you catch the things others miss
- Able to juggle multiple open requests without losing track of the details
- Calm under pressure, flexible by nature, and genuinely team-oriented
Company Overview