Product Engagement Associate (Chicago-Based)

seoClarity is a technology leader in SEO marketing analytics, and they are seeking a Product Engagement Associate to join their LocalClarity team. This role involves driving platform adoption, customer engagement, and onboarding initiatives, providing hands-on training and mentorship in a fast-moving technology environment.

Responsibilities

• Support prospective clients and emerging accounts as they engage with the LocalClarity platform, helping guide onboarding, product adoption, customer engagement, and growth-focused initiatives
• Monitor platform activity and proactively identify opportunities to help users better understand platform functionality, uncover value, and improve engagement
• Conduct onboarding walkthroughs, introductory product demonstrations, and client-facing follow-up conversations for selected accounts
• Assist users with understanding LocalClarity features related to review management, listings optimization, reporting, sentiment analysis, AI-generated responses, competitive insights, and local search visibility
• Partner closely with Client Success, Product, Marketing, Sales, and leadership teams to support customer engagement strategies, platform adoption efforts, and growth initiatives
• Support customer communication efforts by coordinating follow-up activities, reporting requests, onboarding materials, meeting recaps, and platform-related deliverables
• Assist with marketing and growth initiatives, including campaign execution, customer engagement efforts, LinkedIn support, email communications, content distribution, and operational coordination
• Participate in internal sales, onboarding, and customer strategy discussions while helping ensure timely execution of action items and deliverables
• Identify recurring customer questions, engagement trends, onboarding opportunities, and workflow improvements that can enhance the overall customer experience
• Learn and apply AI tools to support internal productivity, documentation, communication, process improvement, research, and operational efficiency initiatives
• Develop a strong understanding of local search, online reputation management, customer engagement strategies, SaaS operations, and product-led growth principles through hands-on experience and mentorship
• Build strong working relationships across departments while contributing to a collaborative, team-oriented environment focused on learning, innovation, and continuous improvement
• Contribute to a highly cross-functional organization where team members frequently support multiple business initiatives as the company continues to grow and evolve

Skills

• BA/BS degree in a related field, or equivalent experience
• Strong candidates often come from academic backgrounds emphasizing communication, writing, research, analysis, business, marketing, customer engagement, or problem-solving
• Strong written and verbal communication skills with the ability to engage professionally, thoughtfully, and confidently with prospects, clients, and internal stakeholders
• Demonstrated curiosity and enthusiasm for technology, digital marketing, customer engagement, AI tools, or SaaS platforms
• Interest in product-led growth (PLG), customer engagement strategy, onboarding, digital marketing, growth operations, or cross-functional business exposure
• Strong organizational and time management skills with the ability to manage multiple conversations, priorities, projects, and follow-up activities simultaneously
• Comfort presenting information, conducting walkthroughs, facilitating discussions, or supporting client-facing conversations
• Ability to learn new platforms, technologies, business concepts, and workflows quickly within a fast-moving environment
• Comfort operating within a collaborative, growth-oriented environment where flexibility beyond traditional business hours is occasionally necessary to support business initiatives, team collaboration, and professional development opportunities
• A resourceful, growth-minded approach paired with initiative, ownership, adaptability, and a willingness to contribute across multiple areas of the business
• Strong attention to detail and follow-through, particularly when coordinating prospect requests, platform activity, marketing initiatives, customer communication, and internal deliverables
• Genuine interest in learning how AI tools can improve productivity, communication, documentation, research, analysis, and team effectiveness
• 1+ years of experience in client engagement, onboarding, customer success, SaaS support, digital marketing, communications, account coordination, hospitality, marketing support, or another client-facing environment is preferred, but not required

Benefits

• Robust Benefits Package 6 a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
• Perks That Support You 6 a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together.
• Snack & Beverage Fuel 6 a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day.
• In-Office, Hybrid Schedule by Design 6 our team comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved for focused remote work.
• 64 Effortless commute options with valet parking on-site, quick access to the 9L at Chicago Station, a short walk to major Metra lines, direct CTA bus routes (37 and 66), and secure bike storage.
• 64 A built-in dining scene just steps from your desk, including Starbucks, Hannahs Bretzel, Sopraffina Marketcaffe, Rustle & Roux with an exclusive seoClarity discount, Amazon Go, etc.
• 64 A large, fully equipped fitness center with locker rooms and showers, making before-work, lunch-hour, or after-work workouts easy and convenient.
• 64 Comfortable lounge spaces, ideal for recharging between meetings or after intense deal cycles.

Company Overview