Acorn London - Sales Agent
Acorn Group is a national leader in insurance and financial services, seeking motivated Sales Agents to join their Retail Branch Network. The role involves engaging with customers to support new business, renewals, and policy inquiries while delivering excellent service and contributing to branch success.
Responsibilities
- Daily engagement with customers to support both new business, renewals, and policy enquiries
- Identifying customer needs, including vulnerability, and applying appropriate support and adjustments
- Ensuring customer records and documentation are accurate
- Handling queries, payments, and policy changes confidently and professionally
- Working towards individual and team targets, contributing to branch success
- Representing the business positively in the community and during local outreach activity
- Support Branch Manager in daily branch operations
Skills
- Motivated, customer-driven Sales Agents
- Engaging and motivated Sales Agents
- Ability to support customers both face-to-face and over the phone
- Daily engagement with customers to support both new business, renewals, and policy enquiries
- Identifying customer needs, including vulnerability, and applying appropriate support and adjustments
- Ensuring customer records and documentation are accurate
- Handling queries, payments, and policy changes confidently and professionally
- Working towards individual and team targets, contributing to branch success
- Representing the business positively in the community and during local outreach activity
- Support Branch Manager in daily branch operations
- Ownership, follows tasks through to completion and doesn't hand off problems for others to fix
- Naturally friendly and confident, able to build rapport and communicate clearly with a wide range of customers
- Supportive of colleagues, willing to help others, share knowledge and contribute to a positive team atmosphere
- Organised and accurate, able to follow regulations and processes while still using empathy and common sense
- Comfortable questioning how things are done and suggesting practical improvements to make work simpler and better
- Able to make sensible decisions at pace, using good judgement rather than waiting for endless approvals
- Motivated by clear goals, resilient under pressure and driven to improve your own performance over time
- Successful applicants will commence relevant employment checks prior to employment, including a standard criminal record check and an insolvency register check
- Applicants must have at least one year remaining on their Graduate or Post-Study Work visa
- Experience in sales, customer service, insurance, or financial services is helpful but not essential
Benefits
- Comprehensive training and structured onboarding
- Regular coaching and development to help you succeed and progress
- Clear performance expectations and achievable targets
- A supportive branch environment with strong teamwork
- Opportunities to develop multi‑skilled capability and progress your career
- The chance to work for a business that truly values doing the right thing for customers
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women's career progression
- If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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