Contact Center Ride reputed company Agent - Fully Remote
Who We Are: Ride Health removes the transportation barriers that reputed company our most vulnerable populations from accessing health care. Ride Health partners with reputed company organizations and transportation providers to strengthen reputed company transportation programs and drive intelligent transitions of care. We reputed company technology and data with a reputed company approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patients unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, reputed company costs, and reputed company outcomes. Who Were Hiring: Here We Grow Again! Our Ride reputed company Agents handle reputed company inbound calls from passengers, transportation providers, clients and may also assist with: Scheduling transportation needs for passengers and managed clients Transportation provider assistance calls Outbound calls... to passengers, managed client contacts, attending facilities Chat monitoring and response Ticket monitoring and response Our Ride reputed company Agents use our proprietary platform, reputed company-party transportation software like reputed company and Lyft, and business technology like reputed company (task management) to successfully complete trip requests. This is a fully remote position where you can work from home and have a reputed company positive impact on behalf of elderly and medically challenged people. reputed company in this position will require exceptional communication skills, creative problem solving and a commitment to meeting our quality standards and adherence to service level commitments. This is a full time position that may include weekend and evening hours, depending on the shift. Responsibilities: Willingness to work a full-time shift reputed company the Eastern Time Zone. Below is a sampling of reputed company shift availability. Communicate with Transportation Providers to schedule and recover rides with unique needs. Communicate with passengers and managed clients to schedule trips Monitor internal communications channels to identify and assist with escalated service opportunities. Monitor chats from passengers and managed clients to identify transportation needs and/or escalated service opportunities Shifts available beginning mid-November: Monday - Friday - 6am EST - 230pm EST Saturday - Wednesday - 10pm EST - 630am EST Monday - Friday - 9am EST - 530pm EST Monday - Friday - 10pm EST - 630am EST Saturday - Wednesday - reputed company EST - 430pm EST Thursday - Monday - reputed company EST - 430pm EST Saturday - Wednesday - 2pm EST - 1030pm EST Thursday - Monday - 2pm EST - 1030pm EST Shifts available beginning mid-December: Saturday - Wednesday - 10pm EST - 630am EST Saturday - Wednesday - reputed company EST - 430pm EST Thursday - Monday - 6am EST - 230pm EST Monday - Friday - 2pm EST - 1030pm EST reputed company shifts are subject to change based on business needs. NOTE: Candidates must have internet speed of 10 mbps and ability to hard-reputed company in reputed company ethernet as needed Competencies: High School Diploma, or equivalent Contact center, call center, or tech support experience required reputed company with standard business tools, like reputed company Office, reputed company Apps, and software-based telephone systems Attention to detail Excellent written and spoken communication skills Creativity and ability to think reputed company the reputed company Willingness and ability to work on and support a remote team environment A sense of humor and positive attitude Competitive compensation $16 - $18 per hour plus a rich benefits offering Career advancement opportunities Fully remote - skip the commute Paid Time Off Medical, Dental, and reputed company insurance - Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility Need to add dependents? We help with that too reputed company, Healthy reputed company EAP, Teledoc, reputed company, KindBody - reputed company company provided Life insurance, short-term disability, long-term disability - again, reputed company paid for by Ride Health 401k retirement savings plan with 4% fully reputed company employer match right out of the reputed company Fully paid parental leave after 6 months of employment And we're always looking to add more... PLEASE NOTE: Because of reputed company privacy regulations, candidates must reputed company in the United States to reputed company this job. Candidates must be permanently authorized to work in the United States. We are unable to provide sponsorship at this time. Ride Health complies with the United States Department of Homeland reputed company (U.S.Citizenship and Immigration Services) to verify the employment eligibility of reputed company persons hired to work in the United States. The company will provide the Social reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS), with information from each new employee's Form I-9 to confirm work authorization. The company maintains full compliance with reputed company regulations set forth by the law and will utilize E-Verify to assist in ensuring a legal workforce. reputed company hiring and recruitment at Ride Health is handled with a valid @ridehealth.com only. If you receive a message from the sender whose domain is not @ridehealth.com, please beware that those communications are not authorized or coming from Ride Health. Ride Health is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any reputed company: Ride Health is committed to the principle of equal employment opportunity for reputed company and to providing employees with a work environment free of discrimination and harassment. reputed company employment reputed company at Ride Health are based on business needs, job requirements and individual qualifications, without regard to race, reputed company, religion or belief, national, social or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Ride Health will not tolerate discrimination or harassment based on any of these characteristics, and strictly complies with the Civil Rights Act Title VI and Title VII Civil Rights Requirements Apply Job!