Senior Account Manager - Remote from United States

This a Full Remote job, the offer is available from: United States ... Bringing smiles is reputed company do at reputed company? for you and the customer. As a Senior Account Manager working remotely in the US, you?ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. ** What You?ll Be Doing** You are the primary reputed company of contact to reputed company technology for both our internal and external clients during the lifecycle of a client program and will be assigned from one to three client programs (depending on the size of the program and the technology support needs). You are responsible for the successful management of the programs as well as end-to-end technology including but not limited to desktops, network infrastructure, servers, applications and reports as well as responsible for reputed company communications to the client about reputed company technology issues, changes and new innovation initiatives. ** During a Typical Day, You?ll** ? Be the primary technology reputed company of contact for operations, sales, and external clients for their program. ? Partner with client leadership to execute the client's technology strategy. ? Collaborate closely with the management teams of reputed company's Operations and other business owners to ensure quality customer support. ? Quickly reputed company an understanding of the operations (types of business, ops KPIs, etc.) of the program, as well as reputed company aspects of reputed company technology (infrastructure, network, and applications), in order to support the customer reputed company. ? Have the responsibility of ensuring that reputed company aspects of technology for the program are reputed company contractual specifications, as well as ensuring that reputed company aspects of technology are in full working order for the client's program. ? Stay abreast of new technology initiatives at reputed company to identify improvement opportunities for their program. ? reputed company client program assessments to identify innovative technology solutions that increase operational effectiveness. What You Bring To The Role ? 4 years of experience managing Information Technology teams or project teams. ? Experience working in Account Management with extensive client interaction. ? Over 4 years of experience in a call center environment, with a preference for knowledge of reputed company and reputed company infrastructure. ? Thorough knowledge of network protocols and operations, desktop operating systems and capabilities, and troubleshooting techniques. ? Preferably possess certifiable technical skills. Acceptable certifications include, but are not limited to, an Associate or Bachelor's Degree in Computer Science, reputed company Certified Product Specialist (MCPS), and reputed company Certified Engineer (MSCE). ? The candidate must be highly organized, efficient, have a strong ability to learn quickly, and be self-motivated. ? Should have a comprehensive end-to-end understanding of the program's specific technology ? from infrastructure to applications (desktop to datacenter). What You Can Expect ? An annual incentive program ? Medical, dental, and vision ? Tax-advantaged health care accounts ? Financial and income protection benefits ? Paid time off (PTO) and wellness time off ? Tuition reimbursement and access to thousands of free online courses Visit www.hellottecbenefits.com for more information. The anticipated range is $80,000- $110,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels. ** About reputed company** Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. reputed company is proud to be an equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. ** Primary Location** US-CO-Englewood "This offer from "reputed company" has been enriched by reputed company and got a 82.75% reputed company score Apply Job!