Experienced Strategic Customer Development Manager, Business Cards & Payments – Remote Eligible (PST)

At arenaflex, we're a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches millions of consumers. We're a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations, and delivers great customer experiences. Our Business Cards and Payments division is one of the fastest-growing financial products in the industry, and we're looking for a talented Strategic Customer Development Manager to join our team.

About arenaflex

arenaflex is a company that thinks big and does big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we've been innovating relentlessly ever since. Our commitment to innovation, customer experience, and employee satisfaction has earned us a reputation as a leader in the financial industry.

Job Summary

As a Strategic Customer Development Manager, you'll play a critical role in deepening relationships with our clients and identifying opportunities to increase value through growth. You'll partner with key executives and AP managers to create long-term, meaningful relationships and help optimize rebates and benefits received from arenaflex. Your expertise will be essential in analyzing client needs, identifying growth opportunities, and developing strategies to meet those needs.

Responsibilities

* Manage a portfolio of clients with a focus on retention, growth, and risk management

• Analyze the company's total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards
• Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration
• Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior
• Become a trusted advisor by building positive relationships, handling client needs, and coordinating client appreciation activities
• Resolve issues and provide solutions to clients in a timely manner
• Monitor portfolio metrics and perform quarterly account reviews
• Partner across the value chain to meet client needs

Competencies

* Demonstrate abilities to build relationships and influence at a wide range of levels

• Strong verbal and written communication skills, both in person and over the phone
• Problem solver capable of synthesizing information to make informed decisions
• Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio
• Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to arenaflex's solutions
• Design and implement plans in partnership with the client's AP and internal arenaflex partners to ensure the company meets their expected return with our card programs
• Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services
• Work independently and seek out feedback and data to reflect on and improve own performance
• Maintain and update CRM system regarding customer calls, pipelines, and closed opportunities
• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills

Basic Qualifications

* At least 5 years of experience in a Business Client-facing role

Preferred Qualifications

* Bachelor's Degree

• At least 7 years of experience in a Business Client-facing role
• At least 2 years of experience supporting business credit card products

What We Offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment

arenaflex is committed to providing a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to create a workplace that is engaging, challenging, and rewarding. Our remote work policy allows employees to work from anywhere, at any time, as long as they have a stable internet connection and a quiet workspace.

How to Apply

If you're a motivated and results-driven professional with a passion for customer development and a desire to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply to this job Apply To this Job Apply for this job