Experienced Spanish-English Bilingual Customer Service and Sales Representative – Remote USA Opportunity with arenaflex

Are you a passionate and empathetic individual with a flair for sales and customer service? Do you have a strong desire to grow your career and make a meaningful impact in the lives of others? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Spanish-English Bilingual Customer Service and Sales Representative. In this exciting role, you'll have the opportunity to connect with customers, build relationships, and provide exceptional service while working remotely from the comfort of your own home.

About arenaflex

arenaflex is a global company that's dedicated to making customers happy. Since our inception, we've helped leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Your Career Growth Opportunity

As a Spanish-English Bilingual Customer Service and Sales Representative, you'll have the chance to grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex will provide you with the training, support, and resources you need to succeed, including:

• FREE licensing course and study materials
• All state licensing exam fees covered by arenaflex
• Yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed

What You'll Be Doing

As a Spanish-English Bilingual Customer Service and Sales Representative, you'll be responsible for:

• Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Providing full lifecycle customer service and sales, including accepting inbound calls and making outbound calls to provide follow-up
• Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
• Identifying additional needs customers may have and helping them to upgrade products or services

What You Bring to the Role

To succeed in this role, you'll need to bring the following skills and qualifications:

• Bilingual in English and Spanish
• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

As a member of the arenaflex team, you can expect:

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A healthy benefits package, including dental insurance, health insurance, professional development assistance, referral program, and vision insurance
• A base wage of $16/hr, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed
• Opportunities for career growth and advancement within the company

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, we'll be with you every step of the way. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of a global team of colleagues. Our company culture is built on the values of empathy, compassion, and inclusivity, and we're committed to creating a work environment that's welcoming and supportive of all employees.

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more and submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We welcome applications from all qualified candidates, and we're proud to be an employer of choice for individuals from diverse backgrounds.

Job Type:

Full-time

Pay:

$16.00 per hour

Benefits:

* Dental insurance

• Health insurance
• Professional development assistance
• Referral program
• Vision insurance

Shift:

8 hour shift

Work Location:

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