Experienced Customer Care Advisor – Driving Sustainable Solutions and Exceptional Customer Experience
At arenaflex, we're revolutionizing the way people live and work by making sustainable solutions more accessible, affordable, and easier to understand. As a technology company delivering best-in-class financing and software products, we've empowered over 1 million homeowners to adopt eco-friendly solutions, and our platform has facilitated more than $27 billion in financing since 2018. Our commitment to innovation, customer satisfaction, and social responsibility has earned us recognition as a leader in the industry. We're now seeking an exceptional Customer Care Advisor to join our team and contribute to our mission of transforming the way people live and work. As a key member of our customer-facing team, you'll play a vital role in initiating the sales process, building and managing prospect lists, and generating qualified leads that will be passed on to designated sales staff for follow-up.
About arenaflex
arenaflex is a technology company that's passionate about making a positive impact on the environment and society. Our award-winning nonprofit, GivePower, is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're proud of our commitment to sustainability and social responsibility, and we're looking for like-minded professionals to join our team.
Key Responsibilities
As a Customer Care Advisor at arenaflex, you'll be responsible for:
- Representing arenaflex as a subject matter expert during a series of calls to customers
- Providing exceptional customer service and support by utilizing strong verbal and written communication skills
- Offering additional arenaflex products to customers that may benefit from our other services
- Updating arenaflex systems to ensure each interaction with a customer is well documented
- Handling issues with diplomacy to ensure that every customer is happy with their experience with arenaflex
- Escalating issues to management when necessary and ensuring customer concerns are explained effectively and clearly
- Completing other tasks as deemed appropriate by manager
Essential Skills, Knowledge, and Abilities
To succeed in this role, you'll need:
- 3+ years of customer service and/or sales experience
- Previous solar customer service or sales experience highly desired
- Excellent interpersonal, verbal, and written communication skills
- Demonstrated ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Ability to adapt to change and be flexible to the needs of the business and team
- Proven track record of reliability and a strong work ethic
- Ability to accept and apply coaching and feedback from leadership
Additional Information
* Compensation: $22/hr
- Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department
- arenaflex reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law
- The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law
Why Join arenaflex?
At arenaflex, we're committed to creating a collaborative work culture that values and supports our employees.
We offer
- A dynamic and fast-paced work environment that's passionate about making a positive impact on the environment and society
- Opportunities for career growth and professional development
- A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan
- A generous paid time off policy that includes vacation, sick leave, and holidays
- A fun and inclusive work environment that's committed to diversity, equity, and inclusion
How to Apply
If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today by submitting your resume and cover letter to our online application portal. Apply to this Job Apply for this job