Experienced Customer Experience Agent – Overnight Shift – Driving Exceptional User Experience at arenaflex

Introduction

At arenaflex, we're revolutionizing the way people shop, connect, and discover new things. As the largest livestream shopping platform in North America and Europe, we're building a vibrant community that's all about bringing people together. Our mission is to create a seamless and enjoyable experience for our users, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're innovating in the fast-paced world of live auctions, covering a wide range of categories from fashion and beauty to electronics and collectibles. Our platform has something for everyone, and we're committed to our values of community, shopping, and entertainment.

The Role

As a Customer Experience Agent, you'll be part of our dedicated team responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible, and if something goes wrong, you'll be the one to make it right. You'll interact with buyers and sellers, resolve customer issues, and become an expert in arenaflex's product, processes, and systems.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background:

• Open to working an overnight shift from 10pm - 7:00am PST.
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer-first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment

Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and growth.

Compensation and Benefits

For Full-Time (Hourly) US-based applicants, we offer a competitive hourly rate of $24.04/hour to $28.85/hour, plus comprehensive benefits, including:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're proud to be an Equal Opportunity Employer and value diversity.

Apply Now

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job