Support Specialist L1, POS
Company Description
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform - the only truly global hotel technology platform - Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji - day and night.
Job Description
Mid-level support professional to handle Food and Beverage point-of-sale software (POS) support in hotel and restaurant environments for Australia. Support includes understanding Food and Beverage operations, gathering user requirements, and installing and setting up equipment (e.g., servers). This includes workstations, printers, and other relevant devices, as well as system configuration, site surveys, equipment and remote system testing, and basic documentation. Knowledge of network cable connections for multiple hardware devices is required. Ensure the solution meets specifications and functions per customer specific operational workflow. Report on the additional functional requests from customers to our internal Product and Development team. Answer operational and application questions and consult the customer. Work coordination with various internal technical teams, such as Product Team / Implementation Team / Development Team, etc. Remote based support of all Shiji applications and hardware. Support scheduled after hours on-call roster.
Qualifications
An understanding of and a minimum of 2 years’ experience in the Hospitality Industry. Previous experience with software troubleshooting, hardware and software installation/upgrades. IT Knowledge a plus. Additional Information Interested? We look forward to your application, including your possible starting date and salary expectations. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. Job Code: POS Support Specialist Apply To This Job