Experienced Customer Service Representative - Home Medical Equipment

At arenaflex, we're dedicated to delivering exceptional care and services to our patients and communities. As a Customer Service Representative on our Home Medical Equipment team, you'll play a vital role in providing compassionate support to our customers, promoting our products and services, and making a meaningful difference in people's lives.

About arenaflex

arenaflex is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin, and the Upper Peninsula of Michigan. Our mission is to heal people, promote health, and strengthen communities. With a strong commitment to our core values of compassion, accountability, collaboration, foresight, and joy, we strive to create a positive impact in the lives of our patients, employees, and the communities we serve.

Job Summary

We're seeking an experienced Customer Service Representative to join our team at arenaflex At Home in Wausau, WI. As a Customer Service Representative, you'll be responsible for providing exceptional customer service, promoting our products and services, and making outbound calls to our customers. You'll work closely with our team to ensure that our customers receive the highest level of care and support.

Key Responsibilities

* Respond to customer inquiries in a timely and professional manner

• Promote arenaflex's products and services to customers
• Make outbound calls to customers to provide support and answer questions
• Maintain proficiency in phone systems, software applications, and other tools used by the call center
• Collaborate with the team to resolve customer issues and concerns
• Provide excellent written and oral communication skills to customers and colleagues
• Maintain confidentiality and exercise good judgment when handling sensitive customer information

Experience and Qualifications

* High School diploma or equivalent combination of education and experience

• Secondary education in a health-related field is desired
• Five years of experience in customer service, administrative, sales, or communication-related fields in a fast-paced environment is required
• Clinical environment experience is desired
• Excellent written and oral communication skills are required
• Excellent organizational and prioritization skills are required
• Demonstrates good listening skills
• Service representatives must maintain confidentiality and exercise good judgment

Employee Benefits

* Full benefits package available for part- and full-time status

• PTO accrual from day one
• Generous retirement plan with match available
• Wellness program for employees and their families

Work Environment and Company Culture

* arenaflex At Home is a part of the arenaflex health system and is a nonprofit, Medicare-certified home health agency that serves 14 north central Wisconsin counties

• We offer services in north central Wisconsin and parts of the Upper Peninsula
• Our mission is to bridge the gap between the more intensive levels of care received in a hospital, nursing, or rehabilitation facility and in clients' homes
• For 60 years, we have provided caring support to help people live in their own home as long as possible
• Our core values of compassion, accountability, collaboration, foresight, and joy guide our actions and decisions every day

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development opportunities to help you grow and succeed in your career

• We're committed to investing in our employees' education and professional development
• Our team is passionate about creating a positive impact in the lives of our patients and communities

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly.

Contact Information

arenaflex At Home [Phone Number] [Email Address]

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

Note

This job posting is not a remote role. The successful candidate will be required to work on-site at arenaflex At Home in Wausau, WI. Apply for this job