Experienced Customer Service Representative – Airport Operations and Customer Experience

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a key member of our airport operations team, you'll play a vital role in ensuring a smooth and enjoyable journey for our customers. We're seeking an experienced and customer-focused individual to join our team as a Ticket/Gate Agent in Saint Louis, MO.

About arenaflex

arenaflex is a world-leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. Our people are our success, and we're committed to Sharing Success with our employees. We offer a unique opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.

Key Responsibilities

As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the check-in process, boarding, and baggage handling. Your responsibilities will include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.

Scheduling and Work Environment

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule. You'll work between 20 and 40 hours per week based on your seniority. Our airport operations team is a dynamic and fast-paced environment that requires flexibility and adaptability.

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package to help you keep climbing:

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic digital literacy.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Pass a Customer Service Assessment.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in customer service or a related field.
• Knowledge of airport operations and procedures.
• Familiarity with airline systems and software.
• Ability to work in a fast-paced environment with multiple priorities.

Join Our Team

If you're a customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to Sharing Success with our employees and providing a unique opportunity to see the world while earning great compensation and benefits. Apply now to join our team and start your journey with us! Apply for this job