Rewritten Job Title:

Join the arenaflex Team: Revolutionizing Patient Financial Services and Revenue Cycle Operations

Arenaflex is a renowned healthcare organization that has consistently demonstrated excellence in medical care and employee engagement. We are proud to have been awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles, as well as the Advisory Board Company’s Workplace of the Year, recognizing hospitals and health systems nationwide with outstanding levels of employee engagement. Our commitment to delivering exceptional patient care and fostering a dynamic, inclusive work environment has earned us a spot among U.S. News & World Report’s America’s Best Hospitals.

About the Role:

We are seeking an experienced Financial Care Specialist I (Customer Service) to join our Patient Financial Services team at arenaflex. As a key member of our revenue cycle operations, you will play a vital role in providing exceptional patient relations support, analyzing and resolving customer inquiries, concerns, and issues, and ensuring timely and accurate account collection. If you possess advanced knowledge in specialized functions, strong customer service skills, and a passion for delivering maximum customer satisfaction, we encourage you to apply.

Key Responsibilities:

• Provides patient relations support to Patient Financial Services, performing duties such as identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues.
• Follows up on accounts to ensure payment and resolution, working independently and utilizing strong analytic and prioritization skills.
• Applies detailed knowledge of and follows all hospital and department policies, procedures, and guidelines.
• Demonstrates detailed knowledge of arenaflex’s core patient accounting systems and/or department-specific systems and uses them effectively and efficiently.
• Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner.
• Adheres to documentation standards of the department, accurately using activity codes, and maintaining acceptable levels of speed and accuracy.
• Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints.
• Responds to patient, insurance company, and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution.
• Negotiates and documents payment plans within established policies.
• Achieves timely and accurate account collection for hospital and professional services.
• Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts.
• Maintains A/R per department protocol, reviews accounts on a continuing basis, and refers uncollectible accounts to a collection agency or attorney on a timely basis.
• Ensures account is routed to the appropriate work queue for approval.
• Responds timely, effectively, and appropriately to deliverables.
• Shares knowledge, time, and expertise to assist other members of the team.
• Ensures practices and procedures are inclusive of interpersonal and cultural diversity.
• Identifies and responds appropriately to both internal and external customer needs using available resources.

Qualifications:

Requirements:

• High School Diploma/GED required.
• Associate’s degree in business administration or a related major or college-level courses in finance, business, or health insurance preferred.
• A minimum of 1 year of hospital billing or professional billing and/or collection experience with customer service and call center experience required.

Why Work at arenaflex?

Beyond our outstanding employee benefits, including health and dental insurance, vacation, and a 403(b), we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve, and they are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.

Compensation and Benefits:

We offer a competitive salary range of $25.06 - $37.59, depending on experience. Our comprehensive benefits package includes health and dental insurance, vacation, and a 403(b) plan. We also offer opportunities for career growth and professional development, as well as a dynamic and inclusive work environment.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for the Financial Care Specialist I (Customer Service) role at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals.

Apply Now!