Experienced Full Stack Customer Service Agent – Mandarin Language Support for International Travelers at arenaflex
Job Summary:
Join the arenaflex team as a highly skilled and multilingual Customer Service Agent, providing exceptional support to international travelers at Los Angeles International Airport (LAX). As a key member of our team, you will be responsible for delivering outstanding customer experiences, ensuring seamless travel processes, and upholding the arenaflex brand's commitment to excellence. If you possess excellent communication skills, a passion for customer service, and fluency in Mandarin, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a world-renowned airline that has been a leader in the aviation industry for decades. Our mission is to provide safe, reliable, and exceptional travel experiences to our customers. We take pride in our commitment to our values of Care, Integrity, Resilience, and Servant Leadership, which guide our actions and decisions every day. At arenaflex, we believe that our employees are our greatest asset, and we strive to create a work environment that fosters growth, learning, and success.
Key Responsibilities:
As a Customer Service Agent at arenaflex, you will be responsible for:
- Greeting customers and guiding them through the ticketing and baggage check-in process
- Using computer systems to sell, print, and reissue tickets
- Managing the check-in process, ensuring that customers have the proper travel documentation
- Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
- Practicing safety-conscious behaviors in all operational processes and procedures
- Assisting customers with routing, trip planning, and gate boarding
- Using computers to assist customers with seat availability, make gate announcements, and handle baggage
- Operating jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors
- Embodying the arenaflex brand's commitment to excellence and customer satisfaction
Language Requirements:
As a Language of Destination (LOD) Agent, you will need to be fluent in both English and Mandarin to better serve our international customers. You will be required to pass a standardized language assessment to demonstrate your proficiency in both languages.
Work Environment and Culture:
As a Customer Service Agent at arenaflex, you will work in a fast-paced and dynamic environment, interacting with customers from diverse backgrounds and cultures. You will be part of a team that is passionate about delivering exceptional customer experiences and upholding the arenaflex brand's commitment to excellence. Our culture is built on a shared dedication to our values, and we strive to create a work environment that is inclusive, supportive, and empowering.
Benefits and Perks:
arenaflex offers a comprehensive benefits package that includes:
- Competitive salary and industry-leading profit-sharing program
- 401(k) with generous company contributions
- New hires are eligible for up to 2 weeks of vacation and 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
- Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
Minimum Qualifications:
To be considered for this role, you must:
- Possess a high school diploma, GED, or high school equivalency
- Be at least 18 years of age and have authorization to work in the United States
- Be proficient in English
- Have strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Possess basic computer skills
- Successfully pass a Customer Service Assessment
- Frequently lift bags or items weighing up to and including 50 pounds
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
- Pass a physical ability test (PAT)
- Hold airport-specific requirements, such as a SIDA Badge and Customs Seal
- Qualified applications with an arrest or conviction record(s) will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
Preferred Qualifications:
Previous ticketing experience is preferred, but not required. If you have experience in customer service, ticketing, or a related field, we encourage you to apply.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to the arenaflex team! Apply for this job