Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to providing top-notch customer service and support to individuals who have been affected by negligence. Our team is passionate about helping people navigate the complexities of compensation claims and ensuring they receive the justice they deserve. As a key member of our remote call center team, you'll play a vital role in connecting with potential clients, providing exceptional customer service, and driving business growth.
About arenaflex
arenaflex is a leading provider of innovative solutions for individuals seeking compensation for medical product injuries. Founded in 2015, our company has established itself as a trusted partner in the industry, with a strong reputation for excellence and a commitment to customer satisfaction. Our team is comprised of experienced professionals who share a common goal: to provide exceptional service and support to our clients.
Responsibilities
As a Full Stack Customer Service Representative, you'll be responsible for:
- Connecting with potential clients through an automated dialer, with a high volume of calls resulting in speaking to 40-50 callers a day
- Identifying and qualifying potential clients who meet the criteria for compensation
- Multitasking, including listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT problems
Key Skills and Qualifications
To succeed in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- A strong background in call-center environment and sales-focused experience
- 2+ years of phone sales/customer service experience
Requirements
To be considered for this role, you must:
- Reside in the State of Florida or New Jersey
- Have a quiet, distraction-free space to work
- Possess a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- Have high-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- Use a reliable Noise Cancellation Headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price is $20-$30)
- Be able to work 40+ hours a week, with a full-time schedule of 40 hours a week from the following hours:
+ Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday 8:30 AM to 4:30 PM Eastern
Benefits
As a valued member of our team, you'll enjoy:
- Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligibility for overtime outside of the training period
Training and Support
We're committed to providing comprehensive training and support to ensure your success in this role. Our training program includes:
- A 90-day training period, with a focus on developing your skills and knowledge
- Ongoing training and learning opportunities to expand your knowledge of the position
- Regular feedback and coaching to help you achieve your goals
Join our team at arenaflex
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a Full Stack Customer Service Representative, you'll have the chance to make a real difference in the lives of our clients, while also driving business growth and success. Apply now to join our dynamic team at arenaflex!
Apply Now
Apply Job! Apply for this job