Experienced Healthcare Customer Service Representative – Teleperformance
Join arenaflex, a global leader in digital business services, as we continue to revolutionize the way companies interact with their customers. As a Healthcare Customer Service Representative, you will be at the forefront of delivering exceptional customer experiences, leveraging your exceptional communication skills and passion for helping others.
About arenaflex
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex
At arenaflex, we believe in taking care of our employees, which is why we offer a comprehensive benefits package that includes:
- Paid Training to help you develop your skills and knowledge
- Competitive Wages to recognize your hard work and dedication
- Full Benefits (Medical, Dental, Vision, 401k and more) to ensure your well-being and financial security
- Paid Time Off to allow you to recharge and spend time with loved ones
- Employee wellness and engagement programs to promote a healthy work-life balance
arenaflex and You
At arenaflex, we pride ourselves on our balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Healthcare Customer Service Representative, you will be a key contributor in making that happen. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in providing opportunities for growth and development, and we encourage our employees to take ownership of their careers.
Responsibilities
As a Healthcare Customer Service Representative, your responsibilities will include:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you will need:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace
Be Part of Our arenaflex Family
At arenaflex, we believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
arenaflex is an Equal Opportunity Employer
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career, apply now to join the arenaflex team!
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Note:
arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY Apply for this job