Contact Center Rep (On-Call)
Contact Center Rep (On-Call) Department: Federal Services Employment Type: Contract / Temp Location: Dallas County, TX Compensation: $17.00 - $19.00 / hour Description TeleSolv Consulting has an opportunity to support a state government program as an On-Call Contact Center Representative. This position is on an as-needed basis and hours will vary based on program demand. Responsibilities:
- Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
- Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
- Share only approved and verified information and ensure all communications comply with program and company policies.
- Accurately document all customer interactions in the designated system for tracking and auditing purposes.
- Stay current on changes to procedures, FAQs, and program-related information.
- Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
- Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.
Qualifications:
- Prior high-volume contact center or customer service experience required.
- Experience working in a virtual or remote environment is a plus.
- Strong verbal and written communication skills.
- Ability to follow scripts and established procedures accurately.
- Strong attention to detail and documentation skills.
- Ability to work effectively in a fast-paced, public-facing environment.
- Ability to maintain confidentiality and comply with data protection requirements.
- Must be a US citizen
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