Temporary Remote Catastrophe (CAT) Customer Service Representative

Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as a Temporary Remote Catastrophe (CAT) Customer Service Representative. As a valued and growing resource in a pool of clientele with over 1,000 companies, arenaflex is committed to delivering exceptional customer experiences during times of need. We are seeking highly motivated, production-driven, and team-oriented individuals to operate as Claim Intake Specialists, providing support to customers affected by catastrophes.

About arenaflex

arenaflex is a dynamic and award-winning organization, having been recognized as a Great Place to Work twice. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team of experts is dedicated to providing top-notch customer service, ensuring that our clients receive the best possible experience. As a Temporary Remote CAT Customer Service Representative, you will be an integral part of our team, working closely with our clients to provide empathetic and supportive services during times of crisis.

Key Responsibilities

As a Temporary Remote CAT Customer Service Representative, you will be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to client-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Computer and Network Requirements

* Operating System: Windows 10, Windows 11, Windows Home

• Not Supported: Chromebooks, macOS, Linux, etc.
• Network Requirements:

+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however, strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US

Desired Characteristics

arenaflex provides all new employees with training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. We are looking for individuals who are:

• Highly motivated and production-driven
• Team-oriented and customer-focused
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Ability to thrive in a fast-paced environment

Qualifications

* Must be 18 years of age or older

• High school diploma or equivalent
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process
• Job offers are contingent on background investigations and drug screening results

Benefits and Compensation

* Job Type: Temporary/Seasonal

• Expected Hours: 2-40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you
• Opportunity for rehire during high-volume timeframes, including end of April-May (Hail Claims), July-October (Hurricane Claims), and Christmas-New Year (high call volume Claims)

Why Join arenaflex?

* Opportunity to work with a dynamic and award-winning organization

• Chance to make a positive impact on customers during times of need
• Flexible scheduling and remote work options
• Competitive pay and benefits
• Opportunity for career growth and development

How to Apply

If you are a motivated and customer-focused individual looking for a temporary remote opportunity, apply now to join arenaflex as a Temporary Remote CAT Customer Service Representative. Please submit your application through our website, and we will be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job