Experienced Customer Service & E-Commerce Supervisor – Driving Exceptional Customer Experience and Operational Excellence at arenaflex

At arenaflex, we're committed to nourishing people and the planet through our dedication to quality, innovation, and customer satisfaction. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in leading our Customer Service and E-Commerce programs, ensuring seamless checkout experiences, and driving operational excellence in our stores. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and driving process improvements, we want to hear from you.

About arenaflex

arenaflex is a leading retailer that's passionate about providing high-quality products and exceptional customer experiences. Our commitment to innovation, sustainability, and community involvement has earned us a reputation as a leader in the industry. As a Customer Service & E-Commerce Supervisor, you'll be part of a dynamic team that's dedicated to making a positive impact on our customers, employees, and the environment.

Job Responsibilities

As a Customer Service & E-Commerce Supervisor, you'll be responsible for leading our Customer Service and E-Commerce programs, ensuring seamless checkout experiences, and driving operational excellence in our stores. Your key responsibilities will include:

• Delivering outstanding customer experiences and holding all Team Members accountable for delivering exceptional customer service
• Establishing clear expectations for balancing in-store customer service and completing online orders
• Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks, and balancing the needs of all customers
• Seeking awareness of relevant competitors and industry trends
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns
• Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
• Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintaining Team Member safety and security standards
• Ensuring compliance with relevant regulatory rules and standards
• Developing, coaching, mentoring, and motivating Team Members in a manner that sustains a high-performing Team and minimizes turnover
• Maintaining cleanliness of workspaces, including staging areas and coolers
• Maintaining security of equipment, e.g., MSRs, phones, currency counters
• Proactively identifying process improvement opportunities
• Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

Job Skills

To succeed in this role, you'll need to possess the following skills:

• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Qualifications

To be considered for this role, you'll need to have:

• 12+ months retail experience
• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Ability to lift 50 lbs. and work in a standing position for long periods

Physical Requirements/Working Conditions

As a Customer Service & E-Commerce Supervisor, you'll be required to:

• Lift 50 lbs.
• Stand/walk for 6-8 hours in an 8-hour workday
• Use single grasping, fine manipulation, pushing, and pulling
• Perform bending, twisting, squatting, and reaching motions
• Work in a wet and cold environment
• Work a flexible schedule, including nights, weekends, and holidays as needed
• Use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly wage range: $18.50 - $30.20
• Whole Benefits, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in providing our Team Members with opportunities for growth and development, and we're passionate about making a positive impact on our customers, employees, and the environment. If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and driving process improvements, we want to hear from you.

How to Apply

If you're interested in joining our team as a Customer Service & E-Commerce Supervisor, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job