Revit and CAD Technician

About the position The Interior Design Project Manager works with the Workplace & Design team on a variety of daily and project related tasks in a fast paced, environment. The role would include working on a variety of design and project management tasks, maintaining documentations, and working furniture tickets.

Responsibilities

• Workorder Tickets: Works furniture and other miscellaneous tickets from submission through completion to satisfy the end use/client, design standards and all building/ADA codes.
• Manage between 10-30 active tickets at one time while tracking their progress and providing updates to the requestor of the tickets.
• Work with various vendors to resolve each request in a timely manner. Coach teammates to provide information needed to efficiently process tickets.
• Research and gather information through photos, scheduling vendor site visits, etc. from the requestor to provide to vendors to determine repair needs.
• Coordinate vendor site visits with requestor and physical security application, if needed.
• Provide vendor escort in local Richmond corporate buildings.
• For furniture move requests, create existing and proposed furniture drawings to meet all codes for approval by Asset Strategy Manager and LOB contact.
• Assist in gathering request pricing information for repair requests if an item is not under warranty.
• Obtain proper purchasing authority and cost centers from the appropriate line of business contact for repairs for billing purposes and maintaining documentation.
• Complete tickets within the SLA requirements established in the maintenance service ticketing system. Maintain all documentation in the appropriate folders and in the ticketing system.

Requirements

• 2+ years of experience using AutoCAD/Revit
• Understanding of ticket work order systems helpful
• Background in furniture, design, project management
• Knowledge of Microsoft Office programs: Word, Excel, PowerPoint
• Experience using Adobe Acrobat Pro to create and edit documents
• Proficient in AutoCAD/Revit software.
• Ability to read floorplans.
• Understanding of furniture and equipment repairs, basis warranty requirements.
• Prior experience in a help desk environment helpful but not required.
• Basic knowledge of American with Disability Act (ADA) and building codes. Ability to research and understand codes.
• Communication – Clearly communicates both orally, writing, and/or in person to provide direction or gain clarification (problem solve/understand) on tasks effectively and professionally. Responds well to questions. Able to read and interpret written information.
• Able to follow directions as well as established processes, policies, guidelines, and standards. Completes administrative tasks correctly and on time. Supports organization's goals and values.
• Self-starter/Problem-solver
• Work well independently and as part of a team.

Nice-to-haves

• commercial furniture experience with manufacturers like Steelcase, MillerKnoll, Kimball National, etc. would be highly preferred.

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