Inside Sales Customer Success Manager - House Accounts
About the position Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is looking for a Customer Success Manager to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based sales position within house accounts responsible for optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention. This position follows a hybrid work schedule (Monday-Wednesday in office) and requires in-office presence at our Midtown location in the One Atlantic Center building or at our Alpharetta office.
Responsibilities
- Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
- Maintain a deep understanding of our solutions, client base, and best practices
- Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
- Educate clients on business value of solutions and application of best practices
- Provide business insights through client value presentations, Quarterly Business Reviews, and other methods
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 2 years experience in a customer success, account management or other client-facing role
Nice-to-haves
- Ability to troubleshoot and solve business and/or basic technical problems
- Demonstrated ability to maintain a calm confidence under pressure
Benefits
- comprehensive compensation and healthcare packages
- 401k matching
- paid time off
- organizational growth potential through our online learning platform with guided career tracks
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